The Accounts Receivable Specialist is responsible for managing the company’s accounts receivable activities, with an immediate focus on reducing past-due balances, improving collection performance, and providing a high level of customer service to key physician practices and other customers.

This position requires a proactive, highly professional individual who can effectively balance financial accountability with maintaining strong customer relationships. The successful candidate will be comfortable communicating directly with physicians, practice administrators, accounts payable teams, and internal stakeholders to identify issues, resolve disputes, and drive timely payment.

As part of a growing, fast-paced organization, this role requires flexibility and a willingness to operate beyond traditional Accounts Receivable responsibilities by supporting other Accounting and Finance activities as needed.

Key Responsibilities:

• Manage the day-to-day accounts receivable portfolio, including invoicing, aging, collections, account reconciliation, and payment follow-up.
• Take immediate ownership of all past-due accounts and develop account-specific action plans to bring outstanding balances current.
• Proactively contact customers regarding outstanding invoices through telephone, email, and other appropriate communication channels.
• Consistently apply established collection cadences and follow-up processes to prevent accounts from becoming delinquent.
• Identify the underlying causes of delayed payments and drive issues through resolution with balanced solutions.
• Research and resolve invoice discrepancies, missing purchase orders, payment application issues, credits, billing questions, and other obstacles to payment.
• Maintain detailed and accurate documentation of collection activity, customer commitments, disputes, and next steps.
• Escalate significant collection risks, disputes, and unresolved issues to Finance leadership as appropriate.
• Prepare and maintain accurate A/R aging, collection status, and other management reporting.
• Develop productive working relationships and serve as a professional, responsive point of contact for customer accounts  regarding A/R-related questions.
• Handle difficult or sensitive collection conversations professionally, respectfully, and confidently.
• Respond promptly to inquiries and take ownership of issues through final resolution.
• Partner with Sales to surface and resolve account issues.
• Accurately apply and reconcile customer payments.
• Support financial close activities related to accounts receivable, such as account reconciliations, cash application, audit requests, and other accounting activities.
• Proactively identify, suggest, and implement opportunities to improve invoicing, collections, payment processing, and A/R controls.
• Demonstrate flexibility and a willingness to take on responsibilities outside of traditional Accounts Receivable activities in a high growth environment.
• Own and manage technical integrations and workflows, related to A/R.

Qualifications

• Strong verbal communication skills with the confidence and professionalism necessary to conduct challenging collection conversations.
• Excellent written communication skills with the ability to communicate clearly and professionally with customers and internal stakeholders.
• 3+ years of professional Accounts Receivable, collections, or related accounting experience.
• High level of accuracy and attention to detail.
• Experience working directly with business customers; experience with physician practices, hospital and other healthcare organizations, medical device customers, or similar healthcare accounts is preferred.
• Demonstrated success managing aging receivables and resolving past-due customer accounts.
• Working knowledge of accounts receivable, collections, cash application, account reconciliation, and general accounting processes.
• Strong organizational and follow-up skills with the ability to manage multiple accounts, priorities, and deadlines simultaneously.
• Proficiency with Microsoft Excel and experience with accounting, ERP, CRM, or order-management systems. Prior experience with Sage Intacct and Sugar CRM strongly preferred. Prior experience with Paystand and Shopify a plus.