Innovior is a leading boutique Digital Transformation consultancy. About the Role We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with modern automation, cloud, and data technologies. The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises. This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly. Key Responsibilities Client Support & Service Delivery Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs Provide clear, professional updates and resolutions to clients via ticketing systems and email Support ongoing managed services activities, including incident handling, service requests, and minor enhancements Escalate complex issues to senior consultants and technical specialists as required Client Engagement Build strong working relationships with client stakeholders through clear communication and regular updates Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements Represent the SSP professionally as a first point of contact for supported clients Reporting, Governance & PMO Support Support centralised PMO activities within the SSP, potentially including: o Status reporting and tracking o Risk, issue, and dependency registers o Maintaining delivery documentation, templates, and standards Assist with improving service processes and governance over time Project & Secondment Support Be seconded to project teams as required to support new or existing client engagements Assist with project activities such as documentation, testing, deployment support, and post-go-live activities Return to the SSP between engagements to continue supporting managed services and platform activities Learning & Capability Development Actively develop skills across consulting fundamentals and delivery best practices Upskill in relevant technologies such as: o Microsoft Power Platform (Power Apps, Power Automate, Power BI) o UiPath or other automation platforms o Azure services and data analytics Work closely with senior consultants to build technical and professional capability Skills & Qualifications Required 1 year of experience with Power Platforms such as Power Apps, Power Automate and UiPath Strong written and verbal communication skills with excellent email etiquette Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment Comfortable working in client-facing situations and presenting updates confidently High attention to detail and a proactive, problem-solving mindset Willingness to learn and adapt across multiple service lines Desirable Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service) Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience) Exposure to professional services, internships, or client support environments P.S: The shift timings will be 4:30 am - 1:00 pm IST We help our clients to leverage technology, driving deep digital transformation and delivering tailored solutions to meet unique industry challenges. We’re lean. We’re dynamic. At Innovior, we create workplaces that foster growth and development - where our employees make a meaningful impact. How? By equipping our people with the tools they need to transform businesses. A career with Innovior means becoming part of a dynamic and innovative community. We invest in making waves and constantly pushing boundaries that unleash employee potential. We believe in your growth, development and empowerment. Diversity and inclusion are non-negotiables: unique perspectives and experiences remain valued and embraced. Part of the Probe Group, a career at Innovior goes beyond the conventional notion of stability and security, igniting a fiery passion for innovation. As a company, we are committed to responsible growth, and to do that, our team needs to grow too. We’re high achievers, always striving for solutions that break barriers. The sky’s our limit. And it can be yours too.