The toughest tickets do not require another person following scripts. They require someone capable of stepping into unclear contexts, misconfigured systems, conflicting evidence, unhappy customers, and AI-produced false leads—then determining what the actual problem is. This position is designed for the support engineer who thrives on unsolved cases: replicating failures, analyzing logs, tracking API behavior, examining JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging A…