Work Schedule

Third Shift (Nights)

Environmental Conditions

Office

Job Description

Position Summary

The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.

Key Responsibilities

• Provide L2 support for routine Clarity incidents and service requests.

• Own assigned tickets through resolution or appropriate escalation.

• Maintain timely ticket updates, resolution notes, and supporting documentation.

• Perform routine Clarity administration and operational support.

• Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.

• Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.

• Perform routine data-integrity checks and document results.

• Assist with operational data validation and corrective-action procedures.

• Support user access, permissions, and application-administration requests in accordance with approved processes.

• Support periodic Clarity license-utilization reviews and reporting.

• Assist with application configuration activities under established standards and procedures.

• Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases.

• Create and execute defined test cases.

• Support UAT preparation and coordination.

• Support production-readiness checks and post-deployment validation.

• Support planned production deployments and weekend maintenance activities.

• Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation.

• Participate in knowledge-transfer activities with the incumbent managed service provider.

• Ensure new operational knowledge is documented and shared with the team.

• Support incident, request, problem, change, and release-management processes.

• Assist with service KPI, SLA, backlog, and operational reporting.

• Support Disaster Recovery exercises and documented recovery procedures.

• Assist with user guidance and maintenance of training materials.

• Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis.

• Coordinate with infrastructure or other support teams using documented escalation procedures.

• Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures.

• Maintain required control evidence for access changes, operational checks, and support procedures.

• Assist with periodic access reviews, audit evidence collection, and control testing.

• Participate in the team's 16x5 support coverage model.

• Participate in on-call support as assigned and appropriate for the role.

• Support planned weekend patches, releases, deployments, and maintenance activities.

• Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training.

Required Qualifications

• Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support

• Fields of Study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline.

• Foundational knowledge of enterprise application support or application administration.

• Basic understanding of relational databases and SQL.

• Strong analytical and troubleshooting capability.

• Ability to follow documented operational and change-control procedures.

• Strong attention to detail and documentation.

• Ability to communicate effectively with business users and technical teams.

• Demonstrated ability to learn new technologies.

• Ability to support scheduled weekend maintenance and participate in an on-call rotation as required.

Required Clarity PPM Skills and Experience

• Foundational to early-career hands-on experience with Clarity PPM administration or production application support.

• Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.

• Basic SQL skills for data validation, investigation, and operational support.

• Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role.

• Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation.

• Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures.

• Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation.

• Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.

• Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred.

• Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.

Technical / Functional Skills

• Clarity PPM administration

• SQL

• Application configuration

• Application monitoring

• Batch and scheduled-job monitoring

• Interface monitoring

• Data-integrity validation

• User and access administration

• REST APIs

• XML and web services

• Linux

• GEL scripting

• NSQL

• XOG

• Knowledge Management and KEDB

• SOX control execution

• Access-management and change-control procedures

Key Success Measures

• Timely and accurate completion of incidents and service requests

• Effective monitoring and escalation of production issues

• Reliable execution of operational checks

• Accurate data-integrity and monitoring activities

• Quality and completeness of support documentation

• Growth in Clarity functional and technical capability

• Increased ability to independently resolve routine application issues

• Effective contribution to 16x5 support coverage

• Effective participation in weekend maintenance and on-call support

• Compliance with SOX, access, operational, and change-control requirements

Working Hours:

India: 05:30 PM to 02:30 AM IST

Philippines: 08:00 PM to 05:00 AM PHT