Lead and coordinate process improvement, automation, and transformation initiatives across the Payments, Investigations, and Reconciliations functions to enhance operational efficiency, accuracy, and customer experience.

Act as the bridge between operations, technology, and business stakeholders to ensure timely and successful delivery of projects that reduce manual effort, mitigate risk, and improve turnaround times (TATs).

Drive a culture of continuous improvement by identifying gaps in current processes and implementing scalable, sustainable solutions.