About the Organization

American Income Life is an international insurance organization serving working families throughout the United States, Canada, and New Zealand. In New York, the company operates through its wholly owned subsidiary, National Income Life Insurance Company.

For more than 70 years, American Income Life has provided life, accident, and supplemental health coverage to members of labor unions, credit unions, and professional associations. The organization places a strong emphasis on personalized service, long-term client relationships, and helping families better understand the coverage available to them.

Role Overview & Responsibilities

In this position, you will work directly with members to provide information, answer questions, and support them throughout the enrollment and coverage process.

• Provide information regarding available programs and confirm member eligibility

• Respond to inbound customer inquiries and service requests

• Return client calls and follow up in a timely and professional manner

• Assist members with coverage-related questions and requests

• Review individual needs and explain available coverage options using the company’s Needs Analysis system

• Maintain accurate and organized client information

• Stay current on company products, services, procedures, and internal guidelines

• Work closely with leadership and participate in ongoing training and development

What We Offer

• Comprehensive training and ongoing support from day one

• Fully remote, work-from-home environment

• Competitive compensation with performance-based opportunities

• Clear pathways for professional growth and advancement

• Eligibility for available benefit programs after 90 days

• Ongoing mentorship and leadership development

• Flexible remote environment designed to support work-life balance