Key Responsibilities 1. Market Research & Business Analysis • Conduct market and business analysis to identify opportunities for software solutions and product improvements. • Gather and analyze customer feedback, business requirements, user workflows, pain points, and desired outcomes. • Research competitor products, feature sets, pricing models, market positioning, and performance standards. • Translate market and customer insights into actionable business requirements and recommendations. • Support product strategy and prioritization by evaluating business value, customer impact, feasibility, and potential risks.

2. Requirements & Software Product Development • Collaborate closely with engineering, UX/UI, QA, product, and business teams to define and document requirements. • Develop clear business requirements, functional requirements, user stories, acceptance criteria, process flows, and supporting technical documentation. • Work with stakeholders to define product scope, priorities, dependencies, and expected outcomes. • Support the development of product roadmaps, sprint plans, release timelines, and implementation plans. • Ensure requirements remain aligned with technical feasibility, customer needs, quality standards, and business objectives. • Participate throughout the software development lifecycle from discovery and requirements gathering through testing, release, and post-launch improvement.

3. Agile Delivery & Project Coordination • Support and facilitate Agile development cycles, including sprint planning, backlog refinement, reviews, and retrospectives. • Monitor project and sprint progress, identify blockers, dependencies, and risks, and coordinate timely resolution with relevant stakeholders. • Serve as a central communication point for requirements, updates, milestones, issues, and decisions. • Maintain accurate and comprehensive project and product documentation. • Use tools such as Jira, Trello, Azure DevOps, or similar platforms to manage requirements, workflows, and delivery activities. • Help ensure deliverables are completed on time and meet agreed business and quality requirements.

4. Cross-Functional Collaboration • Work closely with software engineers, UX/UI designers, QA professionals, product stakeholders, and business leaders. • Facilitate discussions between technical and non-technical stakeholders to ensure a common understanding of requirements and priorities. • Coordinate feedback, decisions, dependencies, and action items across multiple teams. • Promote collaboration, transparency, continuous feedback, and iterative improvement throughout the product lifecycle. • Support teams in resolving ambiguity and translating business needs into practical technical solutions.

5. Customer Focus & User-Centric Solutions • Develop a strong understanding of customer workflows, pain points, business objectives, and desired outcomes. • Advocate for customer needs throughout the product development process. • Translate customer requirements into clear functional specifications and actionable development priorities. • Evaluate proposed solutions from the perspective of usability, scalability, business value, and customer impact. • Gather and incorporate customer and stakeholder feedback to support continuous product improvement.

6. Stakeholder Engagement & Communication • Present requirements, product concepts, roadmaps, recommendations, and project updates to internal teams and external clients. • Build and maintain strong relationships with clients, stakeholders, and cross-functional teams. • Manage expectations by communicating scope, timelines, dependencies, risks, and changes clearly and proactively. • Demonstrate active listening, empathy, and sound judgment when working with diverse stakeholders. • Translate complex technical concepts into clear and understandable business language.

7. Product & Process Improvement • Identify opportunities to improve software products, business processes, workflows, and customer experiences. • Analyze operational and product data to identify trends, gaps, risks, and opportunities. • Recommend process and product enhancements based on business needs, customer feedback, and data-driven insights. • Support continuous improvement initiatives and special projects that contribute to company-wide objectives. • Contribute to the development of best practices for requirements management, documentation, stakeholder engagement, and product delivery.

Required Experience • 8+ years of experience in business analysis, product management, product ownership, or a related role within a software development environment. • Proven track record of contributing to or delivering SaaS, web, mobile, or enterprise software products. • Strong experience gathering, analyzing, documenting, and translating complex business requirements into actionable technical requirements. • Demonstrated experience working with cross-functional software development teams. • Experience working directly with customers, clients, or senior business stakeholders. • Strong understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum methodologies.

Required Technical & Functional Skills • Strong understanding of software development concepts, SDLC, APIs, cloud platforms such as AWS or Azure, and modern software development frameworks. • Proficiency with Agile/Scrum practices and project management or product development tools such as Jira, Trello, Azure DevOps, or similar platforms. • Strong requirements analysis, process mapping, user story development, acceptance criteria, and documentation skills. • Ability to understand technical architecture and communicate effectively with software engineers and other technical professionals. • Strong analytical skills with the ability to evaluate business needs, data, risks, dependencies, and potential solutions. • Ability to develop clear presentations, reports, process flows, roadmaps, and business documentation.

Leadership & Professional Competencies • Strategic thinking and strong business acumen. • Customer-centric mindset with a focus on delivering measurable business value. • Exceptional written and verbal English communication skills. • Strong stakeholder management, influencing, negotiation, and facilitation skills. • Ability to translate complex technical concepts into clear and understandable business language. • Strong prioritization, organization, and time-management skills. • Ability to manage competing demands, timelines, dependencies, and changing priorities. • Creative and analytical problem-solver with a curious and innovative approach. • Ability to work effectively in a fast-paced, collaborative, and dynamic environment. • High level of ownership, accountability, adaptability, and attention to detail.