We are looking for a Case Manager to join our team full-time. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families, caregivers, and providers on the team.

What you'll do:

• Daily check of all previous day sessions.

• Constant feedback communication with the Caregivers and Patients.

• Handle the pre-billing process weekly.

• Meaning you will have to make sure all the caregiver's visits are assigned and tracked into the system.

• Validate that said visits match the insurance-authorized weekly hours the patient has assigned.

• Constant communication with US Insurance companies.

• Multitasking when it comes to dealing with issues that may occur during ongoing visits.

• Provide Timely Updates: For case status, service authorizations, and workload.

Requirements

What you need:

• Advanced English Knowledge.

• Customer Service skills needed to handle the Caregivers/Patients/Insurance interaction.

• Organization skills needed to handle all the important documentation that is required in this position.

• Proactivity and creativeness its needed for this position, someone proactive as opposed to reactive.

• Organization Skills and Attention to Detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.

• Prioritization Skills: Ability to identify, establish, and assign priorities.

Main Tools to Manage During Work Relation:

• Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.

• Microsoft Office: Word, Excel.

• Internal CRMs.

• Hubstaff: Web App, Desktop App, and Hubstaff Tasks.

• Whatsapp: Whatsapp Groups.

• Zoom: Meetings and Breakout Rooms.

Benefits:

• Competitive Pay in US Dollars

• Paid extra hours

• Time-Off Flexibility

• 100% Remote Work

• Opportunity to Grow

If you have experience in customer service or project management roles, we encourage you to apply!

Originally posted on Himalayas