As a Client Support Specialist, you will be the frontline support contact for clients, partners, and colleagues using Talogy's products, platforms, and services. You will play a critical role in delivering exceptional customer experience by resolving issues, answering questions, investigating concerns, and ensuring customers receive timely and effective support. Through strong problem-solving skills, product knowledge, and a customer-focused mindset, you will help drive client satisfaction, operational excellence, and the successful adoption of Talogy solutions.

•  Respond to client and internal support requests across multiple communication channels. •  Investigate, troubleshoot, and resolve product, platform, and service-related issues. •  Manage support cases from initial inquiry through resolution. •  Maintain accurate and detailed records of customer interactions and support activities. •  Partner with Product, Engineering, Sales, Consulting, Client Management, and other teams to resolve customer concerns. •  Build and maintain expertise in Talogy products, platforms, services, and support processes. •  Contribute to knowledge base articles, documentation, and support resources. •  Support reporting, operational processes, and continuous improvement initiatives. •  Identify opportunities to enhance the client experience and support operations. •  Ensure support activities meet service level agreements, quality standards, and operational requirements.

•  Experience in customer service, client support, helpdesk, technical support, SaaS, operations, or a related field. •  Strong communication and customer relationship management skills. •  Excellent problem-solving, troubleshooting, and analytical abilities. •  Ability to manage multiple priorities in a fast-paced environment. •  Comfort learning new technologies, systems, and processes. •  Strong collaboration skills and the ability to work effectively across teams. •  Experience with CRM systems, ticketing platforms, support tools, or knowledge management systems is an advantage. •  Relevant qualifications are welcomed but not required where equivalent experience and demonstrated capability can be shown.

•  Delivering high-quality, responsive, and effective support to clients and colleagues. •  Achieving strong customer satisfaction and service outcomes. •  Meeting response and resolution commitments consistently. •  Maintaining accurate, thorough, and timely documentation. •  Demonstrating growing expertise across Talogy products and services. •  Contributing to knowledge-sharing resources and process improvements. •  Building strong partnerships with internal stakeholders. •  Successfully supporting an increasingly diverse range of client needs and scenarios.