Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events

CACTUS is hiring a publications coordinator on a contractual basis, to support academic researchers and scholarly publishing customers with their various publication and expert-driven needs.

You will interface directly with multiple technical peers and will be the face of the company to our customers, building and maintaining effective, positive, and professional partnerships. You will be responsible for overseeing projects from start to finish through clear and timely communication and ensure on time delivery and customer satisfaction.

Responsibilities

• Develop an excellent partnership with customers and follow through on customer commitments with a strong sense of ownership and integrity.
• Efficiently manage service offerings/packs/projects to deliver superior customer experience. This includes but is limited to tracking progress, deciding appropriate next steps, and coordinating with customers and internal stakeholders effectively.
• Perform quality assurance checks on the project-specific workflows and additional tasks to ensure quality work and timely delivery
• Analyze, triage, and resolve customer concerns effectively by coordinating with the relevant teams (where needed)
• Contribute effective and well-written knowledge base articles for all round team improvement and upskilling.

Qualifications and Prerequisites

• Bachelors/Master’s degree in any discipline

• 2+ years of client service and project management experience

• Solid understanding of Microsoft applications, especially excel and power automate

• Excellent professional oral and written English communication skills,strong problem solving skills and drive to provide superior levels of service and expertise

• Demonstrated ability to work effectively within a team with a high-performance work culture and deadline-driven goals.

• Experience with CRM tools (Freshdesk, Zendesk, Jira etc.)

• Experience in the STEM publishing industry.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the process starts with a take home assignment, followed by an interview with the hiring managers.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.