Must have Technical:- •    Good understanding of Control-M Architecture and Agent/Server Communication •    Good knowledge on Control-M tool to manage batch jobs, familiarity with feates and usage of tool •    Basic Unix •    ITIL knowledge Good to have: •    Experience of handling Priority incidents and critical issues related to Control-M. •    Basic Unix •    Basic MS SQL or Oracle Soft Skills: •    Experience in 24*7 batch monitoring and production support. •    Excellent problem-solving skills and attention to detail. •    Ability to work collaboratively in a team. •    Strong communication and interpersonal skills