Experience: 10+ years overall, with 5–7+ years in IT Services, IT Consulting, Professional Services, or Account Management.

Key Responsibilities

• Manage and grow existing enterprise accounts through upselling and cross-selling.
• Own ARR, revenue, pipeline, margin, utilization, and account profitability.
• Build strong relationships with Director/VP/CXO-level clients and handle escalations.
• Lead SOW creation, RFP responses, proposals, and commercial pitches.
• Manage contract renewals, MSA and pricing negotiations.
• Conduct QBRs/MBRs and monitor account health, delivery, SLAs, milestones and budgets.
• Work closely with PMs, Tech Leads and Delivery teams to ensure successful project execution.
• Translate Cloud, DevOps, AI and custom software solutions into business value for clients.

Must-Have

• 10+ years total experience.
• 5–7+ years in IT Services / Consulting / Professional Services / IT Account Management.
• Proven account expansion/upselling/cross-selling track record.
• Experience handling CXO-level relationships.
• Strong commercial, negotiation and P&L understanding.
• Experience leading SOW/RFP/proposals and contract renewals.

Good to Have

• Cloud / DevOps / AI / Custom Software sales experience.
• Salesforce or SaaS professional services exposure.
• Experience setting up QBR/MBR governance.