Category: Education

Location:

At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.

Role Overview:

In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.

Key Responsibilities:

• Connect with parents via calls and engage them in meaningful conversations

• Provide clear and accurate information about Enthuziastic’s programs and offerings

• Understand parent requirements and respond appropriately

• Maintain a professional and empathetic approach during all interactions

• Ensure timely follow-ups and consistent communication

• Maintain accurate records of calls and interactions in internal systems

• Coordinate with internal teams for seamless communication and support

Requirements

• Strong verbal communication skills

• Good listening and interpersonal abilities

• Ability to handle conversations confidently and professionally

• Basic computer knowledge (Zoho Tools, CRM tools)

• Prior experience in BPO / calling / customer support roles preferred

• Comfortable working in a structured calling environment

Preferred Skills:

• Experience in voice process (inbound/outbound)

• Background in customer engagement or support roles

• Multilingual communication skills (added advantage)

What We Offer:

• Stable and structured work environment

• Training and onboarding support

• Performance-based incentives

• Growth opportunities within Enthuziastic

• Supportive and collaborative team culture

Work Details:

• Job Type: Full-time

• Mode: Work from Home

• Shift: Preferable Night Shift

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup.

• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes

• Access to a wide learner base across countries and age groups.

• Continuous support and development opportunities for instructors.

• Competitive compensation based on experience and performance.

Details

Originally posted on Himalayas