Job Description

Key Responsibilities Provide L1/L2 technical support for enterprise storage and backup environments. Monitor, troubleshoot, and resolve storage, backup, recovery, and replication incidents within defined SLAs. Perform backup, restore, replication, and disaster recovery operations across critical business systems. Troubleshoot backup failures, storage performance bottlenecks, connectivity issues, and data protection incidents. Support and maintain backup and recovery operations across Windows Server and Linux environments. Analyze system logs, identify root causes, and implement corrective and preventive actions. Coordinate with customers, cross-functional teams, and OEM vendors for issue resolution and escalations.

Required Experience

2 to 10 years of experience in technical support, storage administration, backup operations, or infrastructure support. Strong understanding of enterprise backup, recovery, replication, and disaster recovery concepts. Experience supporting Windows Server and Linux operating systems. Knowledge of storage technologies including SAN, NAS, RAID, Fibre Channel, and iSCSI. Hands-on experience troubleshooting backup jobs, storage performance issues, and system-level incidents. Familiarity with ticketing systems, monitoring tools, and ITIL-based support processes. Strong analytical, troubleshooting, and problem-solving skills.

Technical Skills

Enterprise Backup & Recovery Solutions Storage Administration & Management Disaster Recovery (DR) & Replication Linux System Administration SAN, NAS, RAID Technologies Fibre Channel & iSCSI Connectivity Performance Monitoring & Troubleshooting

Nice to Have

Experience with enterprise backup platforms such as Veritas NetBackup, Commvault, Veeam, Rubrik, or Avamar. Exposure to cloud backup and disaster recovery solutions. Automation and scripting knowledge using PowerShell, Bash, or Python. Experience with virtualization platforms such as VMware or Hyper-V. Knowledge of enterprise monitoring and observability tools.

Keywords

Storage Administration, Backup & Recovery, Disaster Recovery, Replication, SAN, NAS, RAID, Fibre Channel, iSCSI, Windows Server, Linux, Data Protection, Storage Support, Backup Operations, Incident Management, Root Cause Analysis, Infrastructure Support, ITIL, Monitoring Tools.

You’ll Love About Working Here We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.You’ll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI.

Job Description - Grade Specific