Key Responsibilities

• Patient Consultations:

o Conduct virtual consultations with patients via virtual telehealth platform

o Evaluate patient medical histories, symptoms, and complaints through digital communication.

o Provide medical advice, diagnose conditions, and develop treatment plans.

• Clinical Documentation:

o Maintain accurate and detailed patient records in the electronic health record (EHR) system.

o Ensure compliance with healthcare regulations and privacy standards.

• Patient Education:

o Educate patients on their medical conditions, treatment plans, and preventive healthcare measures.

o Address patient questions and concerns promptly and professionally.

• Team Management:

o Manage the team of Medical Officers – Rostering, leave management, conducting seminars or group discussions, team meetings

o Quality Audit – Audit the consultations done by Medical Officers, share the feedback, monitor the performance to ensure that good quality consultations are provided for all the patients as per the set protocols

o Hiring, onboarding and training new doctors

• Supportive Role:

o Co ordinate and ensure smooth functioning of health camps (Online and offline)

o Health talks as per the schedules

o Provide clinical insights and support the marketing team in further growth

o Guide or assist the team in clinical queries or concerns

Coordination of Care:

o Collaborate with other healthcare professionals, including primary care providers, specialists, and support staff, to ensure comprehensive patient care.

o Refer patients to in-person consultations or other healthcare services when necessary.

o Adhere to telemedicine best practices and organizational protocols.

o Participate in quality assurance activities to improve telehealth service delivery

Qualification

• Education:

o Medical degree (MBBS with or without MD or DNB)

• Experience:

o Minimum of 8 to 10 years of clinical experience in a healthcare setting

o Experience in working on an online platform is preferable

o Previous experience in managing a team and quality audits is highly desirable.

• Skills:

o Strong clinical assessment and diagnostic skills.

o Excellent verbal and written communication skills.

o Proficiency with telehealth platforms and electronic health records (EHR).

o Empathy and patient-centric approach.

o Proficiency with MS Word, MS PowerPoint, MS Excel

Originally posted on Himalayas