Summary

As the Deployment Lead at MASS Tech, you will help grow and deliver our Business-in-a-Box offering for small and mid-sized businesses. You will support sales and marketing activities, lead customer discovery, build tailored proofs-of-concept (POCs), and manage full-scale implementations.

This is a client-facing role for a all-rounder who can translate business requirements into practical solutions, demonstrate measurable value, and guide customers from the initial conversation through deployment, training, and ongoing support.

Responsibilities

• Support sales and marketing activities for MASS Tech’s Business-in-a-Box offering.

• Lead customer discovery sessions to understand sales, marketing, finance, service, inventory, and operational requirements.

• Map customer requirements to the appropriate Zoho One applications and recommend practical solutions.

• Build customized product demonstrations, proofs-of-concept, and pilot solutions.

• Prepare solution proposals, implementation plans, effort estimates, and customer presentations.

• Configure, customize, and deploy Zoho applications based on customer business processes.

• Implement solutions across key applications such as Zoho CRM, Books, Desk, Campaigns, Projects, Inventory, Creator, Analytics, and Flow.

• Write Deluge scripts and configure workflows, approvals, reports, dashboards, and automation.

• Design and manage integrations between Zoho and third-party platforms using APIs and native integration tools.

• Manage customer expectations, project timelines, communications, and implementation deliverables.

• Conduct customer onboarding, training, walkthroughs, and go-live support.

• Troubleshoot issues and coordinate with internal developers and Zoho support teams when needed.

• Create implementation documentation, training materials, case studies, and marketing content.

• Identify opportunities for additional automation, optimization, and Zoho adoption after deployment.

Requirements

Requirements:

• 3+ years of experience implementing, administering, or supporting CRM, ERP, or business applications.

• Hands-on experience across the Zoho ecosystem; Zoho One experience is strongly preferred.

• Working knowledge of key Zoho applications, including CRM, Books, Desk, Campaigns, Creator, Analytics, and Flow.

• Experience with Deluge scripting, workflows, APIs, integrations, reports, and dashboards.

• Ability to translate business requirements into well-structured Zoho solutions.

• Experience leading customer discovery sessions, demonstrations, POCs, implementations, and training.

• Understanding of sales, marketing, customer service, finance, inventory, and order-management processes.

• Strong project-management, problem-solving, communication, and presentation skills.

• Comfortable explaining technical solutions to business owners and non-technical stakeholders.

• Self-directed, dependable, and able to manage multiple customer engagements.

• Willingness to support business development, content creation, and community engagement.

Benefits

What we offer

• Ownership of a transformative AI system redefining industrial interaction

• Opportunity to lead architecture and shape a flagship product at MASS Tech

• Remote-first work culture with flexible hours

• Profit-sharing plan

• Paid time off and holiday policy

• Professional development stipend