Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution.

Job Description

Essential Responsibilities:

• Plan and implement projects at various customer work sites in LAM and NAM, including the activities of staff and subcontractors.
• The primary customer contact for the duration of each project.
• May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
• Uses prior experience and acquired technical expertise to manage contract implementation.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems.
• Provides informal guidance to new team members

Required Qualification:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• PMP certification (or equivalent) with strong project management expertise.
• Proven experience leading complex software implementation projects.
• Successful delivery of enterprise software solutions across the complete project lifecycle.
• Hands-on experience managing SCADA, ADMS, EMS, or utility control center software projects.
• Strong knowledge of SDLC and project delivery methodologies, including Agile, Waterfall, and Hybrid approaches.
• Experience managing project scope, schedules, budgets, risks, issues, and stakeholder communications.
• Demonstrated ability to lead cross-functional, geographically distributed teams, communicate effectively in English, and manage multiple priorities in fast-paced customer-facing environments (Spanish is a plus).

Additional Information

Relocation Assistance Provided: No

- This is a remote position

Originally posted on Himalayas