At this level your work will typically focus on delivering quality customer service and continuously improving service delivery. Core activities and outcomes at this level may include: Investigate and respond to queries through various communication channels as appropriate First point of contact for Capita managers and employees for queries Payroll: Inputting, processing and checking payroll transactions in a timely manner. Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity. Learning: Content design, development and deployment. Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding Job title: Executive - HR Operations Job Description: Attention to detail and ensure accurate data inputting. Ensure personal data is protected at all times Good communication skills – listen actively, have effective written and verbal communication skills Awareness of the wider People Function – roles, policies and processes Gather data and understand information to be able to respond to a query in full Good organisational skills Good customer service skills. Work within the SLA and KPI deadlines set. Making suggestions for improvement in the processes that the role undertakes Location: Mumbai , India Time Type: Full time Contract Type: Permanent