About the Role

This is a founding role: you will build and lead the Account Management function from scratch for a fast-growing fintech banking infrastructure company serving global banks and fintechs. Reporting to the Head of Growth, you will own the full post-sale lifecycle, from onboarding through revenue ramp, and directly shape how the company scales its customer relationships. The impact is immediate and highly visible.

What You'll Do

• Define and build the Account Management function, including processes, KPIs, and success criteria.

• Lead customer onboarding and integrations after contract signature, coordinating across product, operations, and compliance teams.

• Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn.

• Design and execute upsell strategies and coordinate new product launches with cross-functional stakeholders.

• Project manage complex, senior stakeholder scenarios including C-suite executives, founders, and shareholders.

• Introduce automation and scalable processes to reduce manual work and increase repeatability.

• Feed customer insights directly into the product roadmap to influence prioritization and enhancements.

What We're Looking For

• 2 to 4 years of relevant professional experience in consulting, Chief of Staff, Founder's Associate, or a GTM-adjacent role at a fast-paced startup.

• Demonstrated ability to build or scale a B2B Account Management, Customer Success, or Implementation function from the ground up.

• Track record of driving B2B customer revenue ramp, reducing churn, and surfacing actionable product feedback in enterprise or financial services contexts.

• Experience managing C-suite, founder, or shareholder relationships in a commercial setting.

• Background working with financial products, banking, payments, or fintech infrastructure.

• Systems-first mindset with the ability to automate customer-facing workflows.

• Comfortable with ambiguity, fast change, and making high-quality decisions under pressure.

• Familiarity with stablecoins, digital assets, or crypto-native clearing and settlement is a plus.

• Experience with CRM and customer success tooling for managing enterprise implementations is a plus.

• Based in New York City or Berlin, or willing to relocate; comfortable with global travel across the US, Europe, APAC, and LATAM.

• Visa sponsorship is available.

Compensation & Benefits

Base salary: $150,000 to $230,000 USD annually. Visa sponsorship is available for qualified candidates.

Location

On-site in New York City, NY, USA (or Berlin). Global travel required.