Digital Core Assurance – Executive Role-Communications & Media Practice

Management Level: Executive / Senior Manager

Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available

Travel: Moderate to high, based on client/project requirements

Role Overview

As a senior Executive within the Digital Core Assurance capability, you will spearhead transformation engagements across assurance domains in the telecom sector. You will combine your strategic consulting experience with operational insight to deliver measurable value. Your leadership will span business development, account growth, solution design, and delivery execution in areas such as fault, performance, service, and experience management—often leveraging digital platforms like ServiceNow.

Key Responsibilities

Consulting & Strategic Delivery

• Lead large-scale assurance transformation programs from ideation to execution
• Shape client strategies through maturity assessments, operating model design, and process reengineering
• Build transformation roadmaps and business cases that link assurance modernization to financial and operational KPIs

Business & Account Development

• Act as a trusted advisor to client executives and CXOs across telecom operators and service providers

• Drive demand generation by identifying new opportunities, shaping proposals, and contributing to RFPs

• Own account health and growth, ensuring delivery excellence and client satisfaction

Platform & Solution Leadership

• Guide teams in translating business requirements into ServiceNow-based digital solutions (e.g., ITOM, AIOps, FSM, CSM)
• Oversee solution architecture, integration design, and assurance capability enablement
• Stay abreast of technology trends like AI/ML and agentic AI in assurance, GenAI, and predictive operations

People Leadership & Practice Growth

• Mentor high-performing teams and cultivate next-gen digital talent in assurance
• Contribute to practice assets such as reference architectures, solution accelerators, and maturity models
• Lead internal forums and thought leadership initiatives within the Digital Assurance practice

Key Skills & Competencies

• Deep expertise in telecom assurance domains: incident, problem and change management, service performance, RCA, proactive monitoring
• Strong proficiency in ServiceNow ecosystem (ITOM, CSM, FSM modules preferred)
• Robust consulting skillset: stakeholder management, transformation planning, value articulation, and storytelling
• Strong grip on ITIL, TM Forum (eTOM/SID), Agile/DevOps delivery
• Proven ability to lead cross-functional teams, manage dedicated accounts, and deliver client value
• Excellent communication and presentation skills; capable of influencing senior stakeholders

Preferred

• Experience delivering 5G, SD-WAN, or Enterprise Network transformation programs
• Exposure to real-time analytics, automation, and cloud-native platforms
• Published thought leadership or active involvement in telecom forums/working groups

Educational Qualification

• Bachelor’s degree in Engineering, IT, or related disciplines and an MBA from a reputed institute is mandatory
• Certifications in ITIL, ServiceNow, or Telecom-specific standards (e.g., TM Forum) are highly preferred

Experience Requirements

• 10+ years of experience in the Telecommunications industry, with a proven track record of delivering digital transformation, service assurance, and operational excellence programs
• Minimum 5 years in a consulting role is mandatory, preferably with Tier-1 consulting firms or leading system integrators
• Strong exposure to platforms like ServiceNow, Amdocs, Netcracker, or equivalent, with the ability to lead platform-enabled Service assurance transformations
• Demonstrated expertise in account management, stakeholder engagement, and demand generation across telecom clients

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.