Amazon Connect / AWS DevOps Engineer

Summary

We are seeking a highly skilled professional with extensive practical experience in Amazon Connect and AWS DevOps Services to lead the design, development, and ongoing maintenance of cloud-based contact center solutions. This role is pivotal in ensuring the robustness, scalability, and efficiency of our customer engagement infrastructure, leveraging advanced cloud technologies to deliver seamless communication experiences.

Location: Pan India

Responsibilities

• Architect and implement Amazon Connect environments to meet business requirements.

• Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions.

• Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications.

• Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions.

• Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines.

• Develop and manage interactions with REST APIs and web services.

• Monitor AWS environments to ensure security compliance, optimal performance, and system health.

• Provide critical support for production deployments and resolve complex technical issues.

• Author comprehensive technical documentation and collaborate effectively with development teams.

Requirements

• Proficiency with Amazon Connect.

• Expertise in AWS DevOps Services.

• Strong background in AWS Lambda.

• Experience with API Gateway.

• Demonstrated capability in CI/CD implementation.

• Proficiency with Git version control.

• Familiarity with Linux, CentOS, and general Linux administration.

• Knowledge of AWS CloudWatch is preferred.

• Understanding of the AWS Well-Architected Framework is advantageous.

• Experience with Salesforce integration is a plus.

• Exposure to Amazon Bedrock or Amazon Q is beneficial.

• Skills in performance monitoring and testing are desirable.