If you are passionate about leading high-performing underwriting teams, elevating credit quality, and delivering exceptional customer outcomes—then you have found the right team.

As an Underwriting Supervisor within Home Lending Assumption Group, you will lead and manage a team of Mortgage Underwriters responsible for analyzing underwriting files for Capacity, Capital, Character, Collateral, and Condition. You will oversee daily operations, manage workflow and inventory distribution, monitor quality outcomes, and ensure compliance with investor guidelines and regulatory requirements.

This role requires strong leadership skills to drive team performance while maintaining the highest standards of underwriting excellence and customer service. You will be accountable for team productivity metrics, quality scores, and timely resolution of audit findings. Additionally, you will serve as a key liaison between senior management and the underwriting team, providing strategic insights and operational updates. You are also responsible for leading a team of Mortgage Underwriters while ensuring optimal team performance, inventory management, quality control, and regulatory compliance through effective oversight and coaching.

 Job responsibilities

• Lead, coach, and develop a team of Mortgage Underwriters to achieve individual and team performance goals and conduct regular one-on-one meetings, performance reviews, and provide ongoing feedback and coaching as well as monitor individual and team productivity metrics, quality scores, and customer satisfaction ratings
• Identify performance gaps and implement corrective action plans when necessary
• Foster a collaborative team environment that promotes professional growth and knowledge sharing
• Oversee daily inventory distribution and prioritization to ensure timely loan processing
• Monitor aging reports and implement strategies to reduce cycle times and meet service level agreements
• Review and approve underwriting decisions that exceed team member authority levels and conduct quality reviews of completed loan files to ensure adherence to investor guidelines and company policies along with monitoring quality metrics and implement improvement plans to address deficiencies
• Lead responses to internal and external audit findings related to underwriting decisions and coordinate with Risk Management, Compliance, and Quality Assurance teams on audit-related matters
• Develop and implement corrective action plans to address audit findings and ensure timely completion of audit responses and follow-up requirements
• Participate in management meetings and provide operational insights and recommendations and collaborate with senior leadership on strategic planning and goal setting
• Contribute to process improvement initiatives and policy development
• Support training and onboarding of new team members

Required qualifications, capabilities, and skills

• Minimum 5 years of mortgage underwriting experience with 2 + years in a supervisory or team lead capacity
• HUD Direct Endorsement (DE) and VA credit certifications
• Comprehensive expertise in Conventional, Government, Agency, and Jumbo loan guidelines
• Proven track record of managing team performance and achieving productivity targets
• Strong leadership and people management skills with experience coaching and developing staff
• Excellent analytical and problem-solving abilities for complex underwriting scenarios
• Outstanding written and verbal communication skills for audit responses and stakeholder communication
• Proficiency in mortgage origination systems and reporting tools
• Demonstrated ability to manage multiple priorities in a fast-paced environment

This is a remote; work from home (WFH) position.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.