About the Opportunity Join a dynamic technology-driven organization in India specializing in workforce enablement and IT service delivery. We empower enterprises through seamless IT operations, ticketing automation, and intelligent asset lifecycle management — ensuring productivity, security, and scalability across on-site technical environments. Role & Responsibilities Manage and resolve Tier 1–2 IT tickets via ticketing systems (e.g., ServiceNow, Jira Service Desk, Freshservice) with SLA adhe…