Job Description The purpose of this role is to deliver a high level of IT service and support to our end users as part of a global IT team that works together to ensure that the technology of Hotwire and ROI-DNA runs smoothly and efficiently. This includes fully remote support for our remote user base. IT Support Analysts are the front-line of our IT support team. As an IT Support Analyst at Hotwire, you will work to respond to and manage support incidents that are logged in our Service Desk sy…