2. IVR Engineer

Must have skills:

• 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
• Proficiency in VoiceXML and other IVR development tools and frameworks.
• Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
• Experience with Conversational AI projects, including intent identification and LLM development.
• Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
• Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
• Experience with database management (SQL, NoSQL).
• Knowledge of telephony protocols (SIP, TDM).
• Exposure to RPA tools, CRM systems, and customer service applications.
• Proficiency in integrating AI solutions with RESTful APIs and external services.

Good to have skills:

• Microsoft Co-pilot