Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are looking for detail-oriented, customer-focused individuals to join our remote team as Journey Coordination Consultants. This position involves supporting clients as they move through the vacation process, from identifying what they want to coordinating the individual components of their trip.

You may assist with a wide range of leisure experiences, including cruises, resort stays, all-inclusive vacations, family adventures, couples trips, group experiences, tours, celebrations, and international destinations.

Key Responsibilities

Meet with clients to identify vacation priorities, schedules, interests, and spending expectations
Explore destinations and experiences that align with individual requests
Research lodging, cruise itineraries, transportation, excursions, tours, and other trip components
Review available choices and narrow down options based on client needs
Prepare customized recommendations for client consideration
Explain relevant amenities, services, policies, and reservation requirements
Coordinate approved client selections using authorized supplier resources
Verify passenger information and reservation details before finalizing arrangements
Maintain organized documentation for each client's trip
Manage important timelines, including deposits and final payment dates
Check in with clients throughout the coordination process
Share necessary updates and preparation information prior to departure
Help resolve routine reservation questions or adjustment requests
Maintain current client records and communication history
Keep knowledge of destinations, suppliers, and vacation products up to date

Ideal Candidate

Enjoys working with people and providing personalized assistance
Communicates clearly and professionally
Strong ability to organize information and manage deadlines
Pays close attention to accuracy
Comfortable conducting independent online research
Able to evaluate several options and communicate key differences
Capable of managing multiple client files simultaneously
Responsible and productive while working remotely
Comfortable using email, online communication tools, and basic computer programs
Interested in learning new supplier and reservation technology
Reliable internet access and compatible device
Must be at least 18 years old
Must reside in the United States, United Kingdom, Mexico, Australia, Spain andd other qualifying regions

Learning & Development

Client consultation techniques
Destination and vacation product education
Research and recommendation strategies
Supplier platform and reservation system instruction
Reservation management procedures
Customer communication and follow-up practices
Professional certification opportunities
Continued industry education

Opportunity Advantages

Work from a remote environment
Flexible full-time or part-time scheduling
No previous travel experience required
Structured training for individuals entering the industry
Access to established suppliers and professional planning resources
Development of customer service, sales, research, and coordination skills
Travel-related discounts and industry benefits where applicable
Continued professional learning and virtual team resources
Opportunities to take on additional responsibilities as skills develop