L1 Support Engineer | Offshore - Chennai | India
Photon Interactive UK Limited · 36 days ago
Verification pendingCustomer Servicefull-timejunior · estimatedIndia-eligible
Not disclosed
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ITILSQLAzure
Qualifications:
Proven experience in a 24/7 support model. Understanding of ITIL frameworks and best practices.
Knowledge of SQL is advantageous.
Experience troubleshooting web applications. Familiarity with reporting tools and generating service-related reports. Hands-on experience with ticketing systems (e.g. Servicedesk). Experience in managing escalation processes effectively. Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.
Originally posted on Himalayas
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