Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills.

End-to-end Network & Security Troubleshooting during Incidents.

Demonstrate technical excellence through technical knowledge.

Work with global Network Operations leads peers for supporting the global 24x7 shift operations.

Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams.  As well as support on-call schedule and shifts are available.

Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization.

Supports implement best practices and processes for Network  & Security Operations services to maintain availability, reliability, scalability, and security.

Support for upcoming transformation project which include deployment of new technologies and Hardware and Software Refresh across Ford Infrastructure.

Collaborate with the Network LAN/WAN & security Engineering/development teams to optimize infrastructure for application performance and scalability.

Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements.

Able to support the team to develop continued improvements leading to an “always on network capability.

Support and ensure that high quality follow the sun is delivered to receiving teams.

Actively participate in escalations requests.

Support a proper follow-up to Business escalations, BR, and DOR.

Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates)

Support Network Security Service offering teams to ensure successful change controls.