SAP FICO Lead – Production Support (P1/P2 Tickets)

Job Location

Remote – India

Employment Type

Full-Time

Experience

10+ Years

Shift Timing

3:30 AM – 11:30 AM

Job Summary

We are seeking an experienced SAP FICO Lead to manage critical production support activities and lead a team supporting global SAP Finance and Controlling operations. The ideal candidate should possess strong expertise in SAP FICO, excellent troubleshooting skills, and hands-on experience handling high-priority (P1/P2) incidents while ensuring adherence to SLAs and business continuity.

The role requires strong leadership capabilities, stakeholder management, root cause analysis, and continuous service improvement within a global AMS environment.

Key Responsibilities

Production Support & Incident Management

• Lead SAP FICO production support for business-critical applications.
• Manage and resolve P1/P2 incidents within agreed SLAs.
• Coordinate with cross-functional SAP teams during major incidents.
• Perform impact analysis and drive quick issue resolution to minimize business disruption.
• Participate in incident bridges and provide timely status updates to stakeholders.
• Conduct root cause analysis (RCA) and implement preventive measures.

Functional Support

• Support SAP FI modules including:

• General Ledger (GL)

• Accounts Payable (AP)

• Accounts Receivable (AR)

• Asset Accounting (AA)

• Bank Accounting

• Tax Configuration

• Support SAP CO modules including:

• Cost Center Accounting

• Internal Orders

• Profit Center Accounting

• Product Costing

• Profitability Analysis (COPA)

• Resolve functional issues involving month-end and year-end closing activities.

Leadership & Team Management

• Lead a team of SAP FICO consultants supporting global business operations.
• Allocate incidents, monitor workloads, and ensure SLA compliance.
• Mentor junior consultants and conduct knowledge-sharing sessions.
• Review solutions before deployment to production.
• Ensure adherence to ITIL best practices and incident management processes.

Change & Problem Management

• Analyze recurring issues and drive permanent fixes.
• Support change requests and minor enhancements.
• Coordinate transport management across Development, QA, and Production environments.
• Prepare and maintain functional documentation and knowledge articles.

Stakeholder Management

• Collaborate with business users, project teams, technical teams, and external vendors.
• Provide regular updates to management regarding incident trends and system health.
• Participate in CAB meetings and production release activities.

Required Skills

• Strong experience in SAP FICO configuration and production support.

• Expertise in handling P1/P2 production incidents.

• Excellent knowledge of:

• General Ledger

• Accounts Payable

• Accounts Receivable

• Asset Accounting

• Bank Accounting

• Cost Center Accounting

• Internal Orders

• Profit Center Accounting

• Product Costing

• COPA

• Strong debugging and issue analysis skills.

• Experience with interfaces, IDocs, batch jobs, and integration with MM, SD, and PP modules.

• Good understanding of SAP transport management.

• Knowledge of ITIL incident, problem, and change management processes.

• Strong analytical, communication, and stakeholder management skills.

Preferred Skills

• SAP S/4HANA Finance experience.
• SAP Fiori knowledge.
• Experience with SAP Solution Manager, ServiceNow, or similar ITSM tools.
• Exposure to SAP Central Finance is an advantage.
• SAP Certification in SAP FICO or SAP S/4HANA Finance is preferred.

Educational Qualification

• Bachelor's degree in Commerce, Finance, Accounting, Computer Science, Information Technology, or a related discipline.
• MBA (Finance) or CA/CMA qualification is an added advantage.

Key Competencies

• Leadership and team management
• Incident and crisis management
• Customer-centric approach
• Problem-solving and analytical thinking
• Decision-making under pressure
• Excellent verbal and written communication
• Stakeholder management
• Continuous improvement mindset

Responsibilities in AMS Environment

• Lead L2/L3 SAP FICO production support activities.
• Ensure 24x7 production support coverage through effective team coordination.
• Drive SLA/KPI adherence for incident resolution.
• Manage escalations from business and leadership teams.
• Identify automation opportunities and implement process improvements.
• Maintain high customer satisfaction through proactive support and timely communication.

SAP FICO Lead – Production Support (P1/P2 Tickets)

Job Location

Remote – India

Employment Type

Full-Time

Experience

10+ Years

Shift Timing

3:30 AM – 11:30 AM

Job Summary

We are seeking an experienced SAP FICO Lead to manage critical production support activities and lead a team supporting global SAP Finance and Controlling operations. The ideal candidate should possess strong expertise in SAP FICO, excellent troubleshooting skills, and hands-on experience handling high-priority (P1/P2) incidents while ensuring adherence to SLAs and business continuity.

The role requires strong leadership capabilities, stakeholder management, root cause analysis, and continuous service improvement within a global AMS environment.

Key Responsibilities

Production Support & Incident Management

• Lead SAP FICO production support for business-critical applications.
• Manage and resolve P1/P2 incidents within agreed SLAs.
• Coordinate with cross-functional SAP teams during major incidents.
• Perform impact analysis and drive quick issue resolution to minimize business disruption.
• Participate in incident bridges and provide timely status updates to stakeholders.
• Conduct root cause analysis (RCA) and implement preventive measures.

Functional Support

• Support SAP FI modules including:

• General Ledger (GL)

• Accounts Payable (AP)

• Accounts Receivable (AR)

• Asset Accounting (AA)

• Bank Accounting

• Tax Configuration

• Support SAP CO modules including:

• Cost Center Accounting

• Internal Orders

• Profit Center Accounting

• Product Costing

• Profitability Analysis (COPA)

• Resolve functional issues involving month-end and year-end closing activities.

Leadership & Team Management

• Lead a team of SAP FICO consultants supporting global business operations.
• Allocate incidents, monitor workloads, and ensure SLA compliance.
• Mentor junior consultants and conduct knowledge-sharing sessions.
• Review solutions before deployment to production.
• Ensure adherence to ITIL best practices and incident management processes.

Change & Problem Management

• Analyze recurring issues and drive permanent fixes.
• Support change requests and minor enhancements.
• Coordinate transport management across Development, QA, and Production environments.
• Prepare and maintain functional documentation and knowledge articles.

Stakeholder Management

• Collaborate with business users, project teams, technical teams, and external vendors.
• Provide regular updates to management regarding incident trends and system health.
• Participate in CAB meetings and production release activities.

Required Skills

• Strong experience in SAP FICO configuration and production support.

• Expertise in handling P1/P2 production incidents.

• Excellent knowledge of:

• General Ledger

• Accounts Payable

• Accounts Receivable

• Asset Accounting

• Bank Accounting

• Cost Center Accounting

• Internal Orders

• Profit Center Accounting

• Product Costing

• COPA

• Strong debugging and issue analysis skills.

• Experience with interfaces, IDocs, batch jobs, and integration with MM, SD, and PP modules.

• Good understanding of SAP transport management.

• Knowledge of ITIL incident, problem, and change management processes.

• Strong analytical, communication, and stakeholder management skills.

Preferred Skills

• SAP S/4HANA Finance experience.
• SAP Fiori knowledge.
• Experience with SAP Solution Manager, ServiceNow, or similar ITSM tools.
• Exposure to SAP Central Finance is an advantage.
• SAP Certification in SAP FICO or SAP S/4HANA Finance is preferred.

Educational Qualification

• Bachelor's degree in Commerce, Finance, Accounting, Computer Science, Information Technology, or a related discipline.
• MBA (Finance) or CA/CMA qualification is an added advantage.

Key Competencies

• Leadership and team management
• Incident and crisis management
• Customer-centric approach
• Problem-solving and analytical thinking
• Decision-making under pressure
• Excellent verbal and written communication
• Stakeholder management
• Continuous improvement mindset

Responsibilities in AMS Environment

• Lead L2/L3 SAP FICO production support activities.
• Ensure 24x7 production support coverage through effective team coordination.
• Drive SLA/KPI adherence for incident resolution.
• Manage escalations from business and leadership teams.
• Identify automation opportunities and implement process improvements.
• Maintain high customer satisfaction through proactive support and timely communication.

SAP FICO Lead – Production Support (P1/P2 Tickets)

Job Location

Remote – India

Employment Type

Full-Time

Experience

10+ Years

Shift Timing

3:30 AM – 11:30 AM

Job Summary

We are seeking an experienced SAP FICO Lead to manage critical production support activities and lead a team supporting global SAP Finance and Controlling operations. The ideal candidate should possess strong expertise in SAP FICO, excellent troubleshooting skills, and hands-on experience handling high-priority (P1/P2) incidents while ensuring adherence to SLAs and business continuity.

The role requires strong leadership capabilities, stakeholder management, root cause analysis, and continuous service improvement within a global AMS environment.

Key Responsibilities

Production Support & Incident Management

• Lead SAP FICO production support for business-critical applications.
• Manage and resolve P1/P2 incidents within agreed SLAs.
• Coordinate with cross-functional SAP teams during major incidents.
• Perform impact analysis and drive quick issue resolution to minimize business disruption.
• Participate in incident bridges and provide timely status updates to stakeholders.
• Conduct root cause analysis (RCA) and implement preventive measures.

Functional Support

• Support SAP FI modules including:

• General Ledger (GL)

• Accounts Payable (AP)

• Accounts Receivable (AR)

• Asset Accounting (AA)

• Bank Accounting

• Tax Configuration

• Support SAP CO modules including:

• Cost Center Accounting

• Internal Orders

• Profit Center Accounting

• Product Costing

• Profitability Analysis (COPA)

• Resolve functional issues involving month-end and year-end closing activities.

Leadership & Team Management

• Lead a team of SAP FICO consultants supporting global business operations.
• Allocate incidents, monitor workloads, and ensure SLA compliance.
• Mentor junior consultants and conduct knowledge-sharing sessions.
• Review solutions before deployment to production.
• Ensure adherence to ITIL best practices and incident management processes.

Change & Problem Management

• Analyze recurring issues and drive permanent fixes.
• Support change requests and minor enhancements.
• Coordinate transport management across Development, QA, and Production environments.
• Prepare and maintain functional documentation and knowledge articles.

Stakeholder Management

• Collaborate with business users, project teams, technical teams, and external vendors.
• Provide regular updates to management regarding incident trends and system health.
• Participate in CAB meetings and production release activities.

Required Skills

• Strong experience in SAP FICO configuration and production support.

• Expertise in handling P1/P2 production incidents.

• Excellent knowledge of:

• General Ledger

• Accounts Payable

• Accounts Receivable

• Asset Accounting

• Bank Accounting

• Cost Center Accounting

• Internal Orders

• Profit Center Accounting

• Product Costing

• COPA

• Strong debugging and issue analysis skills.

• Experience with interfaces, IDocs, batch jobs, and integration with MM, SD, and PP modules.

• Good understanding of SAP transport management.

• Knowledge of ITIL incident, problem, and change management processes.

• Strong analytical, communication, and stakeholder management skills.

Preferred Skills

• SAP S/4HANA Finance experience.
• SAP Fiori knowledge.
• Experience with SAP Solution Manager, ServiceNow, or similar ITSM tools.
• Exposure to SAP Central Finance is an advantage.
• SAP Certification in SAP FICO or SAP S/4HANA Finance is preferred.

Educational Qualification

• Bachelor's degree in Commerce, Finance, Accounting, Computer Science, Information Technology, or a related discipline.
• MBA (Finance) or CA/CMA qualification is an added advantage.

Key Competencies

• Leadership and team management
• Incident and crisis management
• Customer-centric approach
• Problem-solving and analytical thinking
• Decision-making under pressure
• Excellent verbal and written communication
• Stakeholder management
• Continuous improvement mindset

Responsibilities in AMS Environment

• Lead L2/L3 SAP FICO production support activities.
• Ensure 24x7 production support coverage through effective team coordination.
• Drive SLA/KPI adherence for incident resolution.
• Manage escalations from business and leadership teams.
• Identify automation opportunities and implement process improvements.
• Maintain high customer satisfaction through proactive support and timely communication.