Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.  We’re growing fast and invite you to join our amazing team.

POSITION SUMMARY

Descartes is a leading provider of Ocean Transportation Rate Management Systems and Ocean Publishing Services.  The systems and services that Descartes supplies to VOCCs, NVOCCs, shippers, and other ocean intermediaries aid them in establishing and maintaining a global rate repository.

A Rate Management Services Team Manager is responsible for managing the conversion and maintenance of our customer’s global rate information.  Our clients’ global rate information includes Detention and Demurrage, governing rule publications, calculable air/ocean BUY and SELL contracts, SPOT rates, and both regulated and non-regulated tariffs.  The position requires a bachelor’s degree or equivalent industry related work experience and a minimum of five years of management experience.

RESPONSIBILITIES

Position responsibilities are outlined below:

Managing the Rate Management team

Overseeing team operations

Managing work volume allocations

Mentoring team personnel

Counseling team members

Tracking KPIs

Fulfilling SLAs

Implementing performance improvement plans

Completing short- and long-term deadlines

Enforcing quality and performance standards

Resolving customer data related issues

Interpreting customer requirements

Conducting internal/external training

Completion of monthly billing reports

Providing a limited amount of account management support

Executing and maintaining project plans

Maintaining department standard operating procedures

Assisting with sales support

Requirements

Excellent clerical and organization skills

Strong leadership and management skills

Good verbal and written communication skills

Fluid in English (Verbal and written)

Intermediate knowledge of Microsoft Excel

Ability to work under pressure and fulfill short- and long-term deadlines.

Project management experience

Must possess a bachelor’s degree or equivalent industry related work experience.

Minimum of five years of management experience.

Ability to manage multiple projects simultaneously.

Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption:   Join a team that’s committed to working with customers to conserve resources and enhance sustainability. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at . Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.