• The incumbent is responsible to manage end to end processing of all Cash management services for corporate and clearing process.
• Ensure the smooth transition of process by providing training and expertise to all stakeholders.
• This position must ensure accurate and efficient processing of all cash management transactions within defined TAT.
• Responsible for proposing and implementing improvements in the workflow of the Unit.
• The incumbent is responsible for managing and coordinate with the onshore operations and technology team.
• Take immediate decisions on issues that come up given the tight cut-offs from the Central Bank and vendor services.
• Staff welfare, work-life balance and training for staff in the unit is the responsibility of this position.
• Responsible for managing and executing User Acceptance Testing (UAT), identifying and escalating BOT-related issues, and monitoring BOT performance to ensure operational efficiency and stability

Key Result Areas

• Emerge as the product expert for all relevant areas reporting to this position.

• Ensure that Bank’s Compliance and Regulatory procedures are followed Ensure adequate training (classroom and on the job) to staff such that all functions are performed with zero errors and within expected TATs

• Collaborate closely with onshore Operations, Business, Technology, and Support teams to ensure smooth execution of processes and timely issue resolution.

  Act as the primary point of contact for operational escalations and service-related concerns.  Build effective relationships with internal and external stakeholders to enhance service delivery and customer satisfaction.

• Ensure equal distribution of workload among staff in consultation with unit manager.

• Ensure the MIS collected for staff productivity is analyzed and actions taken to increase the level of individual as well as unit’s overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.

• Identify opportunities to improve operational efficiency, productivity, controls, and customer experience.

• Recommend, implement, and monitor workflow enhancements and automation initiatives.

• Drive continuous improvement projects to reduce manual intervention, operational risks, and turnaround times

• Lead and support the successful transition of cash management processes by providing subject matter expertise and operational guidance.

• Conduct training sessions and knowledge-sharing initiatives for stakeholders and team members.

• Ensure process documentation, standard operating procedures, and training materials remain updated and relevant.

• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.

• Ensure to handle all enquires and escalation and build a healthy relationship with business and stakeholders

• Ensure timely updation of all RCSA and KRI’s are reviewed and updated

• Ensure unit attains satisfactory internal and external audit rating.

• Ensure that unit’s procedures are capable of controlling and minimizing the operational risks.

Knowledge, Skills and Experience

• Graduate with 7 years of banking operations experience of which at least 5 should be in the cash management and clearing function.

• Awareness of Compliance/AML/Regulatory requirements.

• Good banking system skills and process understanding.

• Strong analytical, planning, interpersonal & communication skills.

• Excellent communication skills.

• Strong interpersonal skills

Responsibilities

• Emerge as the product expert for all relevant areas reporting to this position.

• Ensure that Bank's Compliance and Regulatory procedures are followed Ensure adequate training (class room and on the job) to staff such that all functions are performed with zero errors and within expected TATs

• Ensure equal distribution of work load among staff in consultation with unit manager.

• Ensure the MIS collected for staff productivity is analyzed and actions taken to increase the level of individual as well as unit's overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.

• Analyze MIS and take corrective and preventive actions for error free processing of the unit.

• Ensure that different functions are performed in accordance with Bank's Systems and Procedures.

• Ensure proper work-life balance is maintained for all staff.

• Optimize staff productivity and providing coaching and counseling whenever required. Job rotation and training needs and other related staff matters.

• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.

• Absorb any additional / new functions which may be assigned from time to time.

• Ensure unit attains satisfactory internal and external audit rating.

• Ensure that unit's standard operating procedures are reviewed and kept up-to-date.

• Ensure that unit's procedures are capable of controlling and minimizing the operational risks.

Qualifications

• Graduate with 7 years of banking operations experience of which at least 5 should be in the cash management and clearing function.

• Awareness of Compliance/AML/Regulatory requirements.

• Good banking system skills and process understanding.

• Strong analytical, planning, interpersonal & communication skills.

• Excellent communication skills.

• Strong interpersonal skills

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Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.