Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

The Manager, Sales Education, Content & Readiness leads Sales-specific education, content, communications, coaching resources, and readiness initiatives that prepare Sales teams to execute business priorities effectively.

Reporting to the Director of Sales Readiness, this role leads a team responsible for translating Sales strategies, process changes, and go-to-market initiatives into practical learning, tools, and field-ready resources while partnering with Corporate Training & Development where appropriate.

Outcomes and Activities:

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required.  However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

Key Responsibilities

Sales Education and Readiness

• Lead Sales-specific education and readiness programs that support selling skills, product knowledge, role effectiveness, and business initiatives.
• Translate business priorities, process changes, and go-to-market initiatives into practical learning and field-ready guidance.
• Partner with Sales leaders to identify capability gaps and develop solutions that improve adoption and execution.
• Support readiness for launches, sales plays, organizational changes, and other strategic initiatives.
• Measure effectiveness and improve programs based on field feedback and business results.

Content and Coaching

• Oversee development and governance of playbooks, sales guides, talk tracks, job aids, communications, presentations, and coaching resources.
• Ensure Sales content is accurate, consistent, accessible, and aligned with business priorities.
• Develop reinforcement and coaching resources that support critical selling behaviors and performance expectations.
• Use engagement and utilization insights to improve content effectiveness.

Team Leadership

• Lead, coach, and develop team members responsible for Sales education, content, communications, and readiness.
• Establish priorities, performance expectations, quality standards, and operating rhythms.
• Manage workload and resources to ensure timely execution of key initiatives.
• Foster accountability, collaboration, and continuous improvement.

Cross-Functional Partnership

• Partner with Sales Leadership, Product, Marketing, GTM Strategy, Analytics, Sales Enablement, and other teams to support field readiness.
• Collaborate with Corporate Training & Development on enterprise learning standards, instructional design, learning technologies, and broader development programs.
• Ensure Sales-specific programs complement enterprise learning efforts while remaining focused on Sales execution and performance.
• Serve as a trusted partner on Sales education, content, communications, coaching, and readiness needs.

Requirements

• Bachelor’s degree in Business, Communications, Education, Learning & Development, Marketing, Organizational Development, or a related field, or equivalent relevant experience.
• At least five years of experience in Sales Enablement, Sales Education, Sales Training, Learning & Development, Sales Operations, or a related field.
• At least two years of experience leading people, programs, or complex cross-functional initiatives.
• Experience developing Sales education, enablement content, communications, or readiness programs.
• Strong communication, project management, stakeholder partnership, and leadership skills.
• Ability to translate complex business priorities into practical, actionable Sales solutions.
• Ability to travel up to 25% based on business needs.

Preferred Qualifications

• Experience supporting a field-based Sales organization.
• Experience leading Sales content, communications, coaching, or readiness functions.
• Familiarity with instructional design, content governance, learning technologies, CRM platforms, or sales enablement tools.
• Experience supporting product launches, organizational change, or go-to-market initiatives.

Targeted Compensation: $130,000 – $150,000 base salary + annual bonus plan

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.