<p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><strong>About Everstage:</strong> Everstage is revolutionizing sales compensation in the B2B SaaS world. We're on a mission to make sales commissions seamless and transparent, and we're looking for a talented Customer Success Manager to work with our largest and most strategic customers.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><strong>The Role:&nbsp;</strong>As a Customer Success Manager, Enterprise/Strategic Accounts, you are a results-driven, customer obsessed professional focused on building strong relationships with Everstage’s largest and most strategic customers. You are able to navigate complex organizations to drive value realization of a customer’s investment, positively impacting overall account health and customer satisfaction.&nbsp;</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You will facilitate and coordinate all business functions around a set of aligned customer goals, focusing on product adoption, success and growth. Internally, you will preemptively coordinate cross-functional teams around customer success goals; externally, you will work directly with the customer, helping assemble key resources to deliver the appropriate experience to meet their goals.&nbsp;</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You are not afraid to make decisions and act, especially when you face uncertainty. You oversee and ensure prioritized alignment of coordinated outcomes across Customer Support, Implementation &amp; Onboarding, Sales, Product, Marketing and customer engagements.&nbsp;</span></p><div><br></div><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Performance Areas:</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">01. Retention &amp; Renewals</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">02. Product Adoption</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">03. Customer Advocacy&nbsp;</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">04. Customer Health &amp; Satisfaction</span></p><div><br></div><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What You’ll Do:</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">01. Be a trusted advisor by aligning to the customers’ success expectations, owning account health and overall book of business</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">02. Build lasting relationships with accounts that differentiates us from the competitors</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">03. Understand the customers’ business needs by defining a personalized, strategic success plan, implementing creative programs, 04. and adapting objectives based on the insights and analytics of our customers’ success</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">05. Set standards for proactive engagement, network, and grow relationships across a business, and drive community growth within the account.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">06. Ensure customers renew contracts, identifying any risk of churn, working to mitigate</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">07. Understand customers’ business requirements and use cases to continually identify growth opportunities, expansion of services and tools to meet the most important customer needs, partnering with Sales</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">08. Ensure engagement strategies across all customer roles: Champion, Decision Makers, Executives, Influencers and Daily Users</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">09. Identify problems – internally and externally – and proactively solve them</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">10. Proactively use measurements, metrics, and controls, to effectively manage the overall portfolio of customers</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">11. Collect data on and deeply understand customers' wants and needs, using the data to create a value narrative</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">12. Bring the voice of the customer back into the business, with teaching moments that ‘wow’ the customer</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">13. Drive product adoption by keeping customers current on the latest news, product updates &amp; knowledge, training, services, and product enhancements</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">14. Understand market trends and keep up to date with the latest developments, trends and technology impacting our function and industry</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">15. Provide senior leadership and sales with account updates especially “at risk” accounts</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">16. Maintain thorough and consistent customer records via CRM &amp; other internal systems</span></p><div><br></div><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What We’re Looking For:&nbsp;</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">01. Total commitment to learn, improve and be part of our great success story</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">02. Minimum of 5+ years’ experience within a Customer Success, Account Manager or Services team in a like-minded role.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">03. Experience managing $4m+ books of business</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">04. Significant prior experience defining and implementing success and engagement strategies</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">05. Strong leadership skills within the team, across the company, and in managing challenging customer issues.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">06. Strong listening skills</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">07. Ability to prioritize accounts based on tiering and manage appropriately.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">08. A customer-first mindset – you start with the customer and work backwards.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">09. When faced with a tough decision that will help you and your team move forward, you are not afraid to step up and make the call.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">10. Highly collaborative and able to work as part of cross-functional teams.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">11. Strong communication and interpersonal skills and an ability to build professional relationships at all levels and across the organization – internally and externally.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">12. Strong industry expertise</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">13. Great emotional intelligence and demonstrated customer empathy</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">14. Good project management skills</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">15. Highly developed problem solving and negotiation skills</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">16. Willing to get creative and be innovative to drive continued success</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">17. Ability to make formal and informal presentations to staff and clients</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><strong>Why Everstage? </strong>We're changing how businesses handle sales compensation, and we need a skilled content professional to help us tell that story. You'll have the opportunity to make a real impact, work with a dynamic team, and grow your skills in a fast-paced environment.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:9pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Join us in creating something amazing!</span></p>