Microsoft SCCM Consultant (L3 / L4)
RGH-Global Limited · 21 days ago
Project Start Date: Immediate
Resource Required: #1 Resource
Duration: 3 Months and Possibility of Further Extension
Location: Chennai / Bengaluru - Remote so we can accept candidates from anywhere who are happy to work that time zone.
Responsibilities:
- Monitoring and preventative action (like maintain configuration baselines and prevent configuration drift).
- Integrate, Deploy, Maintain, and Support SCCM infrastructure.
- Work alongside existing team members.
- Deploy the SCCM solution in order to meet the requirements of our Core Business and other Teams' needs.
- Work with contacts with operational teams to share best practices and to troubleshoot and collect feedback on processes, procedures, tools, and requirements for next developments.
- Integrate operationally, maintain, and Support (as 3rd level) current SCCM architecture, according to the Change management procedures.
- Manage SCCM life cycle.
- Act as part of the operational teams on the deployment of SCCM solutions through repetitive knowledge transfer and conference calls
- Responsible for handling incidents and service requests as per agreed service levels.
- Troubleshooting Windows servers, file servers, print servers, and domain controllers on Windows 2008 R2 and 2008 OS problems.
Requirements:
-
Skills:
-
Ability to communicate/interact with lead engineers and architects on the customer end (ANZ region).
-
Ability (Hands-on) to understand, design, setup and rollout the Microsoft SCCM Platform.
-
Ability to administer and configure the SCCM Platform as per design.
-
Carry out updates to SCCM platform as and when required, utilizing patches and new builds where necessary to keep security and usability in a steady/stable state.
-
Ability to support multiple geographies across time zones (primarily ANZ Region) until the deployments stabilizes.
-
Ability to co-ordinate with business teams for required downtime of key business systems to schedule patching and upgrades utilizing the SCCM platform.
-
Should have strong Windows Server level admin knowledge including the server level H/W and Windows Clustering etc.
-
Key Technical Requirements including:
-
Depth understanding of Inventory Management, Patch Management, Software Deployment, Software Metering etc.
-
Should be able to analyze error logs and do RCA
-
Should be able to provide fixes ( not workarounds ) for each error
-
Should be able to articulate and differentiate if a client error can be fixed by a technical fix or a process change
-
Should be able to participate in L3 discussions with relevant teams
-
Have relevant exposure to WS 2012, AD, SCO, and PowerShell
-
SCCM Consultant Specialization High-Level:
-
7+ Years of Experience in SCCM 2012 and Above in Implementation and Administration.
-
Experience on SCCM Migration project (at least 2-3 projects)
-
Sound technical knowledge on SCCM 2007/2012 Administration
-
Sound technical knowledge on Win2008/2012 Server Administration
-
Good troubleshooting skills
-
Result oriented, takes ownership of the issue till resolution
-
Should be able to stretch for extended hours when required
-
Good English communication skills (both verbal and written)
-
Should be process-oriented and be able to adapt to process changes in the operation
-
Should have clarity on priority of issues/problems
-
Sensitive to SLAs/metrics
-
Ability to effectively coordinate work with less supervision
-
Understanding on reporting requirements and able to prepare and send reports on time
-
Should be a good team player
-
Good in time management and multitasking]
Academic Educational and Certifications:
- Engineering graduate or Diploma/MCA/BCA
- MCSE certification is essential
Originally posted on Himalayas