Zensar Technologies Limited is seeking an experienced Senior Microsoft Dynamics 365 CRM Developer to join our dynamic team. The role focuses on customizing and extending Dynamics 365 CE, with deep specialization in Customer Insights, Journey Orchestration, and data integration. You will work closely with cross‑functional teams to deliver scalable, high‑performance CRM solutions that enhance customer engagement and provide actionable business insights.

Responsibilities

• Design, develop, and deploy scalable solutions within Dynamics 365 CE focusing on Customer Insights and Journeys.
• Configure and customize workflows, plugins, JavaScript, and Power Platform components to meet business requirements.
• Build and maintain data integration pipelines using Azure Data Factory, APIs, and Power Automate.
• Optimize data models and architecture for advanced analytics and journey mapping.
• Perform system updates, patches, and performance tuning to ensure high availability.
• Provide technical support, troubleshooting, and end‑user training.
• Collaborate with cross‑functional teams to gather requirements and translate them into technical designs.
• Conduct code reviews, enforce version control, and adhere to development standards.
• Create Power BI dashboards and reports to visualize customer insights.
• Participate in DevOps processes, including CI/CD pipeline configuration for Dynamics 365 solutions.

Qualifications

• 8+ years experience developing Microsoft Dynamics 365 CE solutions, especially Sales, Customer Service, and Marketing modules.
• Deep expertise in Customer Insights and Journey Orchestration within the Dynamics 365 ecosystem.
• Proficiency in JavaScript, .NET, Power Apps, and Power Automate for customization.
• Strong data management skills using Power Platform, Azure Data Factory, and APIs.
• Experience with SQL, data modeling, and creating visualizations using Power BI.
• Ability to design, build, and maintain integration processes across platforms.
• Knowledge of software development best practices, version control, and code review processes.
• Excellent problem‑solving, troubleshooting, and performance tuning abilities.
• Strong communication and teamwork skills in a global environment.
• Preferred: Microsoft Dynamics 365 certifications and familiarity with Azure DevOps tools.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.