About the role We are seeking a highly capable IT Applications Administrator with strong expertise in Microsoft 365, Rippling, and mandatory hands-on administration of JIRA. This role will own end-to-end administration of collaboration, identity, HRIS, and workflow systems, ensuring seamless integration across IT and business operations. What you'll do Microsoft 365 Administration

• Manage Exchange Online, SharePoint Online, OneDrive, Teams
• Handle user lifecycle: provisioning, de-provisioning, license management
• Configure Azure AD (Entra ID), SSO, MFA, Conditional Access
• Implement security & compliance: DLP, retention, audit, eDiscovery
• Troubleshoot mail flow, Teams issues, and access problems

Rippling Administration

• Manage onboarding, offboarding, and role transitions
• Automate IT provisioning workflows
• Maintain SaaS integrations
• Ensure HR and IT system alignment
• Partner with HR for automation and efficiency

JIRA Administration

• Configure projects, workflows, issue types, schemes, permissions
• Optimize workflows for IT, HR, and business teams
• Manage roles, groups, and access control
• Customize dashboards, reports, automation rules
• Integrate JIRA with other systems
• Support ITSM processes
• Handle upgrades, plugins, and performance tuning

Integration & Automation

• Design automation across Rippling, Office 365, and JIRA
• Implement SCIM / API-based provisioning
• Reduce manual effort through workflow automation

Security & Compliance

• Enforce IAM best practices
• Monitor audit logs and respond to incidents
• Ensure compliance with policies

Support & Operations

• Provide L2/L3 support
• Troubleshoot SSO, MFA, and integrations
• Collaborate with stakeholders

What We’re Looking For

• 5–6 years experience in IT systems administration
• Strong expertise in Microsoft 365, Rippling, and JIRA (mandatory)
• Knowledge of IAM, SSO, MFA
• Experience with workflow automation, APIs, SCIM
• PowerShell scripting
• Strong troubleshooting skills

Preferred Qualifications

• Microsoft certifications (MS-100, MS-101)
• Atlassian certifications
• Experience in hybrid environments
• ITSM framework exposure

Soft Skills

• Strong problem-solving ability
• Process-oriented thinking
• Good communication skills

Nice to Have

• Experience with Slack, Google Workspace
• Familiarity with ServiceNow
• Basic scripting (Python/Bash)