Essential Responsibilities

• Request and obtain medical records and supporting documentation from healthcare facilities.
• Follow up on outstanding requests through email, phone, and internal systems.
• Track and update the status of document requests.
• Review received records for completeness and identify missing information.
• Escalate unresolved issues to leadership as needed.
• Maintain accurate documentation and workflow notes.
• Meet established productivity and quality standards.
• Communicate professionally with clients, hospitals, and internal team members.
• Assist with special projects and other administrative tasks as assigned.

Minimum Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Outlook, Excel, and Teams.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks while maintaining accuracy.
• Ability to work independently in a remote environment.
• Reliable internet connection and dedicated workspace.

Preferred Qualifications

• Previous customer service, administrative, data entry, or healthcare-related experience.
• Familiarity with medical records or healthcare terminology.
• Experience working in a remote environment.

Key Competencies

• Attention to Detail
• Time Management
• Accountability
• Communication
• Problem Solving
• Organization
• Adaptability
• Team Collaboration

Physical Requirements

• Prolonged periods of sitting and computer use.
• Ability to work standard business hours as scheduled.

The potential salary range for this role is $19,000.00 USD to $ 20,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.