The Pre-Sales Cold Caller will be responsible for receiving leads from applicants interested in this job, contacting truck owner-operators, and generating detailed profiles for each individual who answers. The Pre-Sales Cold Caller must complete a minimum of 8 profiles daily and maintain a high level of professionalism and accuracy.

Key Responsibilities:

• Receive and manage leads provided by the company.

• Make outbound calls to truck drivers and owner-operators.

• Handle calls in a customer-centered and professional manner, addressing questions and concerns effectively.

• Gather necessary information to create detailed profiles.

• Ensure a minimum of 8 profiles are completed each day.

• Use CRM tools to track interactions and maintain accurate records.

• Communicate effectively with the recruitment team for seamless lead transitions.

• Ensure information collected during calls is complete and accurate.

Required Qualifications:

1. Experience:

• At least 1–2 years of fast-paced outbound calling and B2C sales experience.

• Experience with customer-centered call handling.

• Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar).

• Previous experience in the trucking or logistics industry is preferred.

2. Skills:

• Excellent verbal communication skills.

• Strong customer service and relationship-building skills.

• Ability to confidently conduct outbound calls and engage potential candidates.

• Strong organizational and time management abilities.

• Ability to multitask and meet daily targets.

• Attention to detail for accurate profile creation.

• Ability to work independently in a fast-paced environment.

3. Education:

• High school diploma or equivalent.

• Additional training in sales or customer service is a plus.

Key Performance Indicators (KPIs):

• Complete a minimum of 8 profiles per day.

• Maintain strong accuracy with the information submitted from calls.

• Respond to leads within 24 hours of receipt.

• Maintain accurate and up-to-date CRM records.

Other Requirements:

• Reliable internet and phone connection (for remote work).

• Flexibility to adapt to changing lead volumes and priorities.

• Ability to work independently and manage daily call volumes effectively.

• Strong commitment to providing a professional and customer-focused experience.

Originally posted on Himalayas