What you’ll work on:

• Provide support to clients through different channels.
• Assist in the daily operational processes that connect Product, Finance, and Operations and comply with SLA.
• Support data validation and reconciliation tasks to ensure accuracy across systems.
• Collaborate with the Product and Engineering teams to identify process improvements and automation opportunities.
• Help build and maintain dashboards and reports to track key business and operational metrics.
• Contribute to the implementation of new product features from an operational and financial perspective.
• Participate in testing and validating new tools or processes before rollout.
• Support the creation and documentation of standard operating procedures (SOPs).
• Help identify inefficiencies and propose data-driven solutions to enhance our internal operations.

Originally posted on Himalayas