If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact  subject Workday Candidate Login

When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.

Thank you!

NOTICE:  For Privacy Policy please review here

Job Responsibilities:

Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.

Key Responsibilities

• Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.

• Perform sampling and guideline-adherence checks; log defects with categorization and severity.

• Track corrective actions to closure; verify re-tests and document outcomes.

• Coordinate training sessions and refreshers; manage attendance and quick assessments.

• Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.

• Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.

• Liaise with PMs and Ops to align timelines and inputs for reporting and audits.

• Manage access requests and permissions for QA tools and folders.

• Support vendor coordination (checklists, SLAs, documentation requests).

• Identify minor process gaps and suggest simple fixes (templates, checklists).

Additional Job Details:

Education

• Bachelor’s degree in Linguistics or a related language field strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience.
• Graduates of top-tier universities preferred.

Experience

• 3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.

Skills

• Organization across multiple small workstreams; attention to detail.
• Clear communication with internal teams, vendors, and PMs.
• Good use of spreadsheets and task boards; basic BI familiarity is a plus.
• Applies SOPs and QA checks consistently; escalates risks early.
• Operates independently day to day in a remote environment.

Scope & Autonomy

• Manages small/medium quality workstreams within defined processes.
• Independent in routine decisions; seeks guidance for non-standard items.
• Collaboration with cross-functional teams.