Experience: 12–18 years in QA/Testing, with 6-8+ years in test delivery leadership managing testing projects, programmes, and teams across BFS (Banking & Financial Services) accounts.

Role & Responsibilities

• Own end-to-end QE delivery for assigned BFS account(s), ensuring delivery commitments, quality outcomes, and customer satisfaction.

• Serve as the primary escalation point for delivery, quality, risk, and operational issues.

• Drive project and account-level CSAT through strong stakeholder management, delivery predictability, and proactive issue resolution.

• Lead test planning, estimation, resource management, capacity forecasting, and release readiness across multiple projects.

• Govern delivery through KPIs, SLAs, quality metrics, risk management, compliance reviews, and executive reporting.

• Drive adoption of AI-led QE, automation-first, shift-left testing, CI/CD, and Agile/DevOps practices.

• Provide expertise across functional, integration, system, UAT, regression, automation, and non-functional testing.

• Ensure adherence to BFS regulatory, security, audit, and organizational quality standards.

• Support account growth through solutioning, estimations, proposals, and QE transformation opportunities.

• Mentor Test Leads and QE teams, driving capability development and high-performance delivery culture.

Experience & Skills

• 12–18 years of experience in Quality Engineering, Testing, and Delivery Management, with 6–8+ years leading large-scale testing engagements.

• Strong understanding of Quality Engineering services including functional testing, automation, performance testing, test data management, release assurance, and managed testing services.

• Proven experience managing testing programmes across Agile, DevOps, and hybrid delivery models.

• Hands-on experience driving QA Automation, AI-led Quality Engineering, AI Assurance, and CI/CD adoption initiatives.

• Domain expertise in BFSI, with exposure to Retail Banking, Commercial Banking, Payments, Cards, Lending, Wealth Management, or Capital Markets.

• Experience in delivery governance, estimation, workforce planning, financial management, risk management, and stakeholder engagement.

• Strong knowledge of testing tools, automation frameworks, quality metrics, and testing best practices.

• Experience supporting proposals, solutioning, account growth initiatives, and QE transformation programmes.

• Excellent communication, stakeholder management, leadership, and problem-solving skills.

• Ability to manage multiple priorities, distributed teams, and complex delivery environments while ensuring quality and customer satisfaction.

Key Success Measures

• Project/Account CSAT

• Delivery Predictability & SLA Adherence

• Defect Leakage & Quality Metrics

• Automation & AI Adoption

• Productivity & Resource Utilisation

• Release Readiness & On-Time Delivery

• Team Engagement & Capability Development

• Account Growth & QE Transformation Support

Responsibilities

Role & Responsibilities

• Own end-to-end QE delivery for assigned BFS account(s), ensuring delivery commitments, quality outcomes, and customer satisfaction.

• Serve as the primary escalation point for delivery, quality, risk, and operational issues.

• Drive project and account-level CSAT through strong stakeholder management, delivery predictability, and proactive issue resolution.

• Lead test planning, estimation, resource management, capacity forecasting, and release readiness across multiple projects.

• Govern delivery through KPIs, SLAs, quality metrics, risk management, compliance reviews, and executive reporting.

• Drive adoption of AI-led QE, automation-first, shift-left testing, CI/CD, and Agile/DevOps practices.

• Provide expertise across functional, integration, system, UAT, regression, automation, and non-functional testing.

• Ensure adherence to BFS regulatory, security, audit, and organizational quality standards.

• Support account growth through solutioning, estimations, proposals, and QE transformation opportunities.

• Mentor Test Leads and QE teams, driving capability development and high-performance delivery culture.

Qualifications

Experience & Skills

• 12–18 years of experience in Quality Engineering, Testing, and Delivery Management, with 6–8+ years leading large-scale testing engagements.

• Strong understanding of Quality Engineering services including functional testing, automation, performance testing, test data management, release assurance, and managed testing services.

• Proven experience managing testing programmes across Agile, DevOps, and hybrid delivery models.

• Hands-on experience driving QA Automation, AI-led Quality Engineering, AI Assurance, and CI/CD adoption initiatives.

• Domain expertise in BFSI, with exposure to Retail Banking, Commercial Banking, Payments, Cards, Lending, Wealth Management, or Capital Markets.

• Experience in delivery governance, estimation, workforce planning, financial management, risk management, and stakeholder engagement.

• Strong knowledge of testing tools, automation frameworks, quality metrics, and testing best practices.

• Experience supporting proposals, solutioning, account growth initiatives, and QE transformation programmes.

• Excellent communication, stakeholder management, leadership, and problem-solving skills.

• Ability to manage multiple priorities, distributed teams, and complex delivery environments while ensuring quality and customer satisfaction.

Key Success Measures

• Project/Account CSAT

• Delivery Predictability & SLA Adherence

• Defect Leakage & Quality Metrics

• Automation & AI Adoption

• Productivity & Resource Utilisation

• Release Readiness & On-Time Delivery

• Team Engagement & Capability Development

• Account Growth & QE Transformation Support

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.