Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team The Engineering Operations team within Medallia Cloud Services is looking for a world class Release Engineer to design, drive and own the delivery of the various Medallia platform and self-service products. The role includes the scheduling, coordination and management of releases across various portfolios as well as helping product and project teams to manage and deploy releases into production. As owner of the Release Management lifecycle, he or she will work collaboratively with the various Medallia R&D teams along the SDLC: Product Design and Development, Test Engineering, Continuous Delivery, SRE, Production and Managed Services to design, influence and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential. The ideal candidate has thrived and succeeded in delivering releases across various platforms, services and technologies with complex dependencies in a very high growth environment where priorities shift quickly. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

Responsibilities

Forward-plan release windows and cycles across all Reporting and Survey Builder applications Conduct and define Release Readiness reviews with at least 15-20 diff engineering teams. Be a decision maker on when to cut a release or not and provide the rationale for it. Provide information on releases health before/after the Release Readiness reviews. Maintain the release schedule for all core services and ensure alignment across key partners. Work with Reporting and Front End engineers and leaders to understand impacts of branches and code merges. Manage risk and resolve issues that affect release scope, schedule and quality. Deploy Front End services using District One. Measure and monitor progress to ensure application releases are delivered on time and according to goals and expectations. Manage and coordinate release roadmaps for several products. (e.g Conversations) Manage relationships and coordinate work between different teams in different locations (e.g, SREs and Engineering teams) Communicate all key commitments, and scope or timeline changes with the various stakeholders. Continually work towards making improvements in the release process.

Qualifications

Minimum Qualifications: 3+ years of previous release and/or project management experience in a software development environment (Saas / Cloud environment preferred) In-depth knowledge of software development lifecycle processes and tools. Proven ability to lead main ceremonies with 15-20 Engineering Leads. Strong attitude to lead it. In-depth knowledge of deploying front end services using District One. In-depth knowledge of monitoring Kubernetes tool, for tracking purposes on deployments. Experience with agile development methodologies. Demonstrated ability to coordinate cross-functional work teams toward task completion. Ability to multitask and manage multiple projects - work prioritization, planning, and task delegation. Strong organizational skills and attention to detail. Bachelor's degree in Computer Science, Engineering or related field. Preferred Qualifications: 3+ years experience in a software development role preferred (i.e Software Engineer, Test Engineer, QA Engineer). Experience working with code management, continuous integration and tracking tooling (Git, Jenkins, Gerrit, Jira are desired). Experience communicating (written and verbal) with technical and non-technical stakeholders across multiple organizations (including executive level). Experience working with District one and Conversations applications is a must.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at . For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.