Remote Resolution Analyst
Theomnihire · 21 hours ago
Verification pending🌱 FreshInformation TechnologycontractmidIndia-eligible
Not disclosed
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Experience: 3–5 Years Reports To: Service Desk Supervisor Languages: English/Arabic – Both Required Location: UAE Role Purpose: Increase the remote fix rate and reduce field dispatch by resolving intermediate-complexity issues through remote tooling before a site visit is raised. Key Responsibilities: Take escalations from Tier 1 and attempt full remote resolution before any field dispatch is authorized. Use remote control, remote scripting and endpoint management tooling to diagnose and fix is…
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