Location: Surat (Gujarat), India Job Type: Full-Time, remote Experience Level: 6 to 10+ years Salary range: Competitive base + commission with accelerators, equity potential for top performers

Apply Here: About Us GEMGEM is a C2C luxury jewellery marketplace dedicated to the U.S. market, enabling individuals to buy and sell authenticated fine jewellery valued at US$1,000 and above. The platform delivers a trust-first experience by ensuring 100% authenticity through IGI certification, along with value-added services such as refurbishment and resizing. By combining rigorous verification with seamless buyer and seller interactions, GEMGEM provides a safe, transparent, and elevated marketplace for high-value jewellery. Role Overview We are seeking an experienced Sales Lead to build and scale GEMGEMs US sales operations. This role owns US revenue growth and leads a high-performance sales and concierge team delivering a white-glove experience to premium buyers. This is a hands-on leadership role combining strategy, team building, and direct involvement in high-value deals. Key Responsibilities Revenue & Strategy Own and execute the US sales and revenue plan with clear monthly and quarterly targets Monitor performance, analyse gaps, and optimise conversion efficiency Work closely with Marketing to align revenue targets with acquisition efficiency Team Leadership Build, hire, and manage a high-performing sales and VVIP concierge team Lead onboarding, coaching, and performance management Foster a results-driven, accountable sales culture Premium Sales Execution Deliver a structured white-glove sales experience for high-value buyers Ensure fast follow-ups, consultative selling, and high-touch closing Personally support and close complex, high-ticket deals when required Process, Tools & Data Create simple, repeatable sales processes, scripts, and playbooks Track pipeline, forecasting, and performance using CRM tools (HubSpot/Salesforce) Use data to improve conversion rates, sales cycle time, and customer satisfaction Partnerships & Cross-Functional Work Build partnerships with jewellers, influencers, and referral sources Collaborate with Product and Operations to improve inventory conversion and buyer experience Required Experience & Skills 6–10+ years of experience in luxury, high-ticket, or premium B2C sales Proven track record of meeting or exceeding sales targets Experience hiring, leading, and scaling sales teams Strong CRM and pipeline management discipline Excellent English communication and negotiation skills Comfortable working with high-net-worth customers Calm, confident, and professional selling style Nice to Have Experience in luxury goods, jewellery, or marketplaces Exposure to the US market Understanding of conversion metrics and sales funnels Why Join GEMGEM? Be part of a fast-growing luxury marketplace Lead and shape GEMGEMs US sales expansion High ownership, high-impact role Opportunity to build a scalable, premium sales organisation