Job Summary

Nextlink is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have strong hands-on expertise in Salesforce Service Cloud implementations, customization, integration, and development. This role requires deep technical knowledge of Salesforce development technologies, Service Cloud capabilities, and enterprise-scale solution delivery.

The candidate should be capable of designing, developing, and enhancing Service Cloud solutions while ensuring adherence to Salesforce best practices, performance standards, and governance guidelines.

Key Responsibilities

• Design, develop, and implement scalable Salesforce Service Cloud solutions.

• Configure and customize Service Cloud functionalities to meet business requirements.

• Lead and support implementations involving:

  • Email-to-Case

  • Case Management

  • Service Console

  • Omnichannel Routing

  • Knowledge Management (Knowledge Base)

• Develop custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.

• Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and middleware solutions.

• Perform code reviews, troubleshooting, debugging, and performance optimization.

• Ensure solutions comply with Salesforce best practices, security standards, and governor limits.

• Collaborate with business stakeholders, architects, administrators, and project teams in an Agile delivery environment.

• Support production deployments, incident resolution, and continuous platform improvements.

Required Technical Skills

Salesforce Service Cloud

• Strong expertise in:

  • Email-to-Case

  • Case Management

  • Service Console

  • Omnichannel Routing

  • Knowledge Base / Salesforce Knowledge

• Experience with Service Cloud customization and automation.

Salesforce Development

• Apex Classes and Triggers

• SOQL and SOSL

• Batch Apex

• Queueable/Future Methods and Asynchronous Processing

• Lightning Web Components (LWC)

• Salesforce Flows

• Custom Objects, Validation Rules, Workflows, and Process Automation

Integrations

• REST APIs

• SOAP Web Services

• Platform Events

• Middleware integration experience with:

  • Boomi

  • Informatica

• Experience with enterprise integration patterns and event-driven architecture.

Salesforce Platform Expertise

• Salesforce best practices

• Governor limits management

• Security and sharing models

• Performance tuning and optimization

• Deployment and release management

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Minimum 5+ years of Salesforce development experience.

• Minimum 3+ years of hands-on Salesforce Service Cloud implementation experience.

• Experience working on enterprise-scale Salesforce programs.

• Strong analytical and problem-solving capabilities.

Mandatory Certification

✅ Salesforce Platform Developer I (PDI)

Preferred Qualifications

• Additional Salesforce certifications (Platform Developer II, Administrator, Service Cloud Consultant, App Builder) are a plus.

• Agile/Scrum delivery experience.

• Experience working in large-scale enterprise environments.

• Knowledge of DevOps and CI/CD practices within Salesforce ecosystems.

Required Competencies

• Excellent troubleshooting and debugging skills.

• Strong verbal and written communication skills.

• Ability to work independently with minimal supervision.

• High sense of ownership and accountability.

• Strong stakeholder management and collaboration skills.