Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title SAP PP Consultant – Production Support (P1/P2 Tickets)Experience: 6–8 Years

Job Summary We are looking for an experienced SAP PP Consultant to provide production support for critical manufacturing and planning operations, with a strong focus on handling P1 and P2 priority incidents. The role requires deep functional expertise in SAP Production Planning (PP), strong troubleshooting capability, and the ability to resolve business-critical issues within SLA timelines. The consultant will work closely with business users, cross-functional teams, and technical teams to ensure stability and continuity of production planning, execution, and related integrated business processes.

Key Responsibilities Production Support

Handle P1 and P2 priority tickets related to SAP PP and ensure timely resolution within defined SLA/KPI targets. Analyze production issues, assess business impact, and drive immediate corrective actions. Perform root cause analysis (RCA) for recurring issues and recommend preventive solutions. Coordinate with ABAP, BASIS, MM, QM, SD, PM, and integration teams for end-to-end issue resolution. Provide regular updates to stakeholders during critical incident handling and support escalations as needed.

SAP PP Functional Support

Provide support for core SAP PP processes, including:

Material Requirements Planning (MRP) Production Orders Planned Orders Demand Management Capacity Planning Bill of Materials (BOM) Work Centers Routings Production Scheduling Backflush and Confirmation processes

Troubleshoot and resolve issues affecting production planning and shop floor execution. Support master data related to manufacturing processes and planning accuracy.

Required Skills

6–8 years of experience in SAP PP functional consulting/support Strong experience in production support and handling P1/P2 tickets Strong knowledge of SAP PP processes, including:

MRP Production Orders Planned Orders BOM Work Centers Routings Capacity Planning Shop Floor Execution

Hands-on experience in issue analysis, troubleshooting, and functional testing Strong understanding of manufacturing and production planning business processes Good knowledge of cross-functional integration with MM, QM, SD, and FI/CO Experience with ticketing tools such as ServiceNow, Jira, or Remedy

Preferred Skills

Experience in SAP S/4HANA PP support environment Exposure to PP-PI or process manufacturing environments Familiarity with Fiori apps related to production planning Understanding of batch management and production reporting Knowledge of ITIL support processes

Education

Bachelor’s degree in Engineering, Manufacturing, Supply Chain, Information Technology, or related discipline Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!