Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

Requirements

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.
• Certifications: SAP SuccessFactors Certification (required).