As our Senior D365 Field Service Developer & Functional Consultant, you'll be at the forefront of our client's field service operations. Your role is pivotal in designing and developing end-to-end Field Service processes, leveraging your deep understanding of Microsoft Dynamics 365 Field Service. This position offers an exciting blend of technical and functional challenges, allowing you to make a significant impact on our projects and clients' success.

Responsibilities

• Lead requirements discovery workshops, focusing on work orders, incident types, and service tasks.
• Design and implement comprehensive field service processes, including efficient work order management and scheduling.
• Configure D365 Field Service components such as Universal Resource Scheduling, Schedule Board, Assets & Locations, and more to meet client needs.
• Define and manage robust test strategies, author clear user stories, and guide successful UAT and training sessions.
• Collaborate with stakeholders to define key performance indicators (KPIs) and develop operational dashboards.
• Extend D365 CE/Field Service capabilities with Plugins, Custom Workflow Activities, and JavaScript/TypeScript for customized solutions.
• Build Power Automate flows and create Power Apps to enhance customization and user experience.
• Develop REST-based integrations with ERP and IoT platforms, utilizing Azure services for seamless data exchange.
• Implement Connected Field Service patterns and design secure models with Azure DevOps for robust field operations.

Qualifications

• 6-10 years of experience, with a minimum of 4 years in D365 CE/Field Service delivery, is essential.
• Expertise in Dynamics 365 Field Service, Dataverse, Power Apps, Power Automate, and Azure services is a must-have.
• Proficiency in C# (.NET) Plugins, JavaScript/TypeScript, PCF, and Azure API development is required.
• Knowledge of ALM/DevOps practices, Azure DevOps tools, and solution management is beneficial.
• Strong consulting skills, including process mapping and effective stakeholder communication, are key.
• Domain knowledge of field operations, service contracts, and SLAs is a significant advantage.
• Experience with Connected Field Service, Dynamics 365 Customer Service, and ERP integration is preferred.
• Hands-on experience with Field Service Mobile customizations is highly desirable.
• Familiarity with Power BI reporting and data migration tools is a plus.
• Certifications in Microsoft Dynamics 365 Field Service, Power Platform, and Azure are a great asset.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.