Responsibilities:

• Provides tool or process solutioning recommendations to customer, as needed;

• Performs operational administrative tasks, as needed;

• Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;

• Participates in Continual Service Improvement activities, as required by customer demands;

• Participates in the configuration of new applications or suites during planning, development, and rollout phases;

• Collaborates with other teammates in support of platform consistency and upgradability;

• Plans and manages meetings to solicit feedback from stakeholders, as needed;

• Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value;

• Assists with report configuration and maintenance, as needed;

• Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;

• Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;

• Evaluate and work with the customer to define next phases of the ServiceNow roadmap;

• Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;

• Configure and maintain data integrations between ServiceNow and other systems;

• Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.

  Requirements:

• Experience developing test scripts and plans;

• Candidate must be able to handle a fast paced environment and multitask;

• Experience working on an agile team;

• LDAP/Active Directory knowledge;

• Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;

• Familiarity with LAN rev or a comparable lifecycle management platform is a plus;

• Bachelor s degree in a Technical or Business field;

• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;

• Experience in a Managed Services environment;

• Working knowledge of configuration management and ITIL;

• Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;

• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;

• Demonstrated experience assisting with ServiceNow configuration and deployment;

• Effectively collaborate with other engineers remotely;

• Self-motivated and able to work autonomously.