SERVICENOW DEVELOPER – ITAM | HAM | CMDB

ABOUT DYSRUPIT

DysrupIT is a leading global-based cloud services company. We support clients across the globe in their adoption of the cloud and their transformation to as-a Service business models. DysrupIT is dedicated to making a positive impact in the communities it serves.

COMPANY CULTURE We are constantly looking for talented people to join our team. We offer a unique and extraordinary career experience to motivate and inspire talents like you to make a difference in our customers, clients, and the entire organization. At DysrupIT, you’ll join a team of dedicated and brilliant professionals who share the same goal of pursuing integrity and excellence. We are committed to promoting a culture where employees are valued and respected. We invest in our employees and make sure that they will have the right training to secure their growth and advancement towards their career aspirations.

JOB SUMMARY We are seeking a hands-on ServiceNow Technical Consultant to support an enterprise AI-enabled IT Asset Data Management solution. The engagement focuses on improving the quality, consistency, and usability of IT Asset and Product Model data in ServiceNow through data profiling, standards definition, historical data preparation, AI-enabled cleansing, testing, and validation. The ideal candidate will combine strong ServiceNow development expertise with practical experience working with enterprise data. This role requires someone who can translate business and functional requirements into scalable technical solutions, support complex data extraction and transformation activities, and collaborate closely with architects, AI specialists, consultants, and client stakeholders throughout the delivery lifecycle.

JOB RESPONSIBILITIES  Develop and configure ServiceNow applications, workflows, and automation solutions according to technical design specifications.  Write and maintain server-side scripts, including Business Rules, Script Includes, Scheduled Jobs, and Transform Maps.  Develop client-side scripts, including Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts.  Build and configure Service Catalog items, Record Producers, and Order Guides.  Implement integrations with external systems using REST APIs, SOAP, and IntegrationHub.  Configure and develop AI-powered solutions using ServiceNow Virtual Agent, Predictive Intelligence, and Now Assist.  Build and maintain Virtual Agent conversation flows and NLU models to enhance user self-service.  Implement generative AI capabilities for knowledge management, case summarization, and intelligent search.  Apply responsible AI practices during development, including data quality, testing, and requirements.  Create and maintain reports, dashboards, and Performance Analytics indicators.  Perform unit testing, debugging, and code reviews to ensure quality and adherence to best practices.  Document technical solutions, including configuration details, code comments, and deployment procedures.  Support testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT).  Troubleshoot and resolve technical issues during development and post deployment phases.  Follow platform best practices for performance optimization, security, and upgrade safety.  Participate in technical design sessions and provide input on implementation approaches.  Assist in knowledge transfer and training of client technical resources. REQUIRED QUALIFICATIONS  Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.  Hands-on ServiceNow development experience, including Business Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs.  Proficiency in JavaScript, HTML, CSS, and related web development technologies.  Experience configuring and developing solutions using ServiceNow Studio, Flow Designer, and IntegrationHub.  Experience designing and implementing REST and SOAP integrations with external systems.  Experience with ServiceNow data models, Import Sets, Transform Maps, data integrations, and large enterprise datasets.  Experience delivering ServiceNow solutions involving IT Asset Management (ITAM), Hardware Asset Management (HAM), CMDB, Product Model, or enterprise data-quality initiatives.  Strong understanding of data mapping, validation, transformation, normalization, and troubleshooting.  Working knowledge of relational databases and SQL for data analysis, queries, and reporting.  Ability to independently troubleshoot complex ServiceNow, integration, and data-related issues.  Experience supporting system integration testing, product testing, UAT defect resolution, regression testing, and release-readiness activities.  Familiarity with Git, version control practices, and structured software development standards.  Experience working within Agile or Scrum delivery environments.  Prior experience working in a consulting or client-facing delivery environment.  Strong written and verbal communication, collaboration, and stakeholder management skills. AI & DATA CAPABILITIES  Experience with ServiceNow AI capabilities, such as Virtual Agent, Predictive Intelligence, and Now Assist.  Familiarity with generative AI, large language models (LLMs), and prompt engineering.  Understanding of responsible AI principles, including data governance, bias awareness, transparency, security, and human oversight.

REQUIRED SERVICENOW CERTIFICATIONS

 Certified System Administrator (CSA) — Required  Certified Application Developer (CAD) — Required  Certified Implementation Specialist (CIS) — Required  At least one additional ServiceNow certification

WHAT WE OFFER  Competitive compensation package commensurate with experience  Government-mandated benefits plus supplemental HMO coverage  Collaborative and professional work environment  Career growth opportunities within a growing organization  Remote work arrangement